Customer Service Representative – Property Management & Vacation Rentals (Remote)

CS Outsource; Colombia; A distancia; COP 48.804.294 - 73.206.442; Jornada completa

Descripción de la vacante

A leading company in outsourcing is seeking a Customer Service Representative for their property management and vacation rentals team. This remote position involves resolving guest and owner inquiries, managing calls, and supporting administrative tasks. Ideal candidates will have customer service experience, strong communication skills, and a positive attitude. Training on specific software will be provided.

Formación

• Proven experience in customer service or call center role, preferably in hospitality.
• Strong verbal and written communication skills.
• Detail-oriented with strong organizational skills.

Responsabilidades

• Respond to and resolve guest and owner inquiries via phone, email, and messaging.
• Manage incoming calls using RingCentral.
• Maintain accurate records of guest and owner interactions.

Conocimientos

Customer Service

Communication

Problem Solving

Organizational Skills

Tech-savvy

Herramientas

RingCentral

Streamline PMS

CRM Software

Descripción del empleo

Customer Service Representative – Property Management & Vacation Rentals (Remote)

As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.

Key Responsibilities:

1. Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
2. Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
3. Provide support during guest stays by troubleshooting and escalating issues as needed
4. Communicate with property owners regarding updates, concerns, or service needs
5. Assist with various administrative projects as assigned by management
6. Maintain accurate records of guest and owner interactions in company systems
7. Collaborate with internal departments to ensure smooth guest and owner experiences
8. Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)

Requirements:

• Proven experience in a customer service or call center role, preferably in hospitality or property management
• Confident handling a high volume of calls and resolving issues with professionalism and empathy
• Experience using RingCentral or similar VoIP phone systems
• Strong verbal and written communication skills
• Comfortable working independently and managing multiple tasks
• Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)
• Detail-oriented with strong organizational skills
• Positive attitude and a team-oriented mindset

Preferred Qualifications:

• Experience in short-term rental or vacation rental management
• Familiarity with property management software (especially Streamline)
• Bilingual abilities are a plus

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Outsourcing and Offshoring Consulting

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