Remote Property Portfolio Manager

Royal York Property Management; Medellín; Presencial; COP 67.072.000 - 80.486.000; Jornada completa

Descripción de la vacante

Royal York Property Management is hiring experienced Property Managers to manage the owner and tenant experience across active residential property-management files. Direct property-management experience is preferred but not required.

You will be the main contact for owners and tenants, keep files moving, provide proactive updates and ensure issues are resolved in a high-volume, client-focused environment. This remote role requires excellent English, the ability to work Eastern Time hours, and

Formación

• Three to five+ years of property management or equivalent client-ownership experience.
• Experience managing multiple clients, properties, accounts or active files simultaneously.
• Excellent written and spoken English.

Responsabilidades

• Act as the main point of contact for property owners and tenants throughout the management relationship.
• Manage multiple active clients, properties and files with strong organization and follow-through.
• Provide proactive updates so owners understand what is happening, what is pending and what comes next.
• Handle time-sensitive property and tenancy matters with urgency, professionalism and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors and other service providers.
• Collect, review and track required property, owner and tenant documentation.
• Maintain complete CRM records, including notes, tasks, follow-ups, updates and file movement.
• Identify stalled files, missed follow-ups, client concerns and service problems before they escape.
• Escalate serious issues promptly and use sound judgment to protect client satisfaction.
• Support a structured, process-driven property-management experience from onboarding through ongoing management.

Conocimientos

Account management

Client relations

Client retention

Customer experience

Customer success

Real estate

Herramientas

CRM software

Task management system

Descripción del empleo

Royal York Property Management is hiring experienced Property Managers to manage the owner and tenant experience across active residential property-management files. Direct property-management experience is preferred but not required.

You will be the main contact for owners and tenants, keep files moving, provide proactive updates and ensure issues are resolved in a high-volume, client-focused environment. This remote role requires excellent English, the ability to work Eastern Time hours, and