Remote Production Support Analyst: Audit & Compliance

BairesDev; Colombia; A distancia; COP 40.000.000 - 64.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Excellent compensation in USD or local currency

Hardware and software setup for home office

Flexible hours

Paid parental leaves and vacations

Innovative multicultural environment

Mentorship and development opportunities

Descripción de la vacante

A leading technology company is seeking a Production Support Analyst to ensure responsive client service and streamline operational processes. The ideal candidate will have 2-3 years of tech support experience, excellent English skills, and a history of customer-facing roles. This position offers 100% remote work, competitive compensation, and flexible hours, making it a perfect fit for someone seeking a dynamic work environment with global opportunities.

Formación

• 2-3 years of experience in tech support or similar roles.
• 1+ year of experience in an administrative, operations, compliance, or process-related role.
• 1+ year of customer-facing experience with internal clients.
• Advanced proficiency in English.

Responsabilidades

• Ensure all client requests are acknowledged and addressed promptly.
• Support the implementation of new audit frameworks and best practices.
• Conduct business audits to assess compliance and recommend enhancements.
• Interact with users to understand their requests and provide updates.
• Solve simple and minor configuration issues.

Conocimientos

Tech support experience

Customer service skills

Problem-solving

Communication

English proficiency

Descripción del empleo

A leading technology company is seeking a Production Support Analyst to ensure responsive client service and streamline operational processes. The ideal candidate will have 2-3 years of tech support experience, excellent English skills, and a history of customer-facing roles. This position offers 100% remote work, competitive compensation, and flexible hours, making it a perfect fit for someone seeking a dynamic work environment with global opportunities.