Remote Product Support Analyst (24/7)

2009 SABRE Srvcs Colombia LTDA; Colombia; A distancia; COP 18.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Sabre is seeking a remote customer support specialist to respond to routine inquiries about products and resolve issues using diagnostic tools. You will maintain strong customer relations and escalate unresolved problems to ensure timely resolution.

The role requires advanced English communication, a focus on service quality, and the ability to work a 24/7 shift pattern, including weekends, in a fully remote setup.

Formación

• Experience in providing customer support within a technology or travel context.
• Advanced English communication (oral and written) required.
• Strong customer service focus and problem-solving ability.
• Good computer software skills and Internet capabilities.
• Ability to work independently as well as in a team.
• Flexibility in working hours and shifts, including weekends.
• Ability to work different shifts in a 24/7 environment.

Responsabilidades

• Provide support to customer applications questions and analyze potential issues using diagnostic tools and recommend corrective actions.
• Develop and maintain positive customer relations by delivering outstanding customer service.
• Coordinate with various functions within the Company to ensure requests are handled promptly and appropriately.

Conocimientos

Customer support experience

English communication

Customer service mindset

Computer skills

Team player

Flexible hours

24/7 shifts

Descripción del empleo

Sabre is seeking a remote customer support specialist to respond to routine inquiries about products and resolve issues using diagnostic tools. You will maintain strong customer relations and escalate unresolved problems to ensure timely resolution.

The role requires advanced English communication, a focus on service quality, and the ability to work a 24/7 shift pattern, including weekends, in a fully remote setup.