Remote Phone Numbers Operations Specialist

Twilio; Colombia; Presencial; COP 135.551.865 - 203.327.798; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous time off

Healthcare benefits

Descripción de la vacante

Twilio is hiring a Phone Numbers Operations Specialist who will work remotely from Colombia. This role focuses on facilitating the porting of phone numbers for customers and ensuring a seamless experience. The ideal candidate is detail-oriented, a strong communicator, and has at least 1 year of operations experience.

Responsibilities include serving as a point of contact for ISVs, managing customer inquiries, and resolving service issues collaboratively. Twilio offers competitive benefits including generous time off and healthcare.

Formación

• At least 1 year of experience working on an Operations team.
• Ability to prioritize and execute multiple processes.
• Calm under pressure and responsive to escalations.

Responsabilidades

• Serve as a dedicated point of contact for ISVs for phone number porting.
• Provide support for customer inquiries via email.
• Respond to carrier partner notifications and triage complex issues.

Conocimientos

Organizational skills

Empathy

Communication

Problem-solving

Descripción del empleo

Twilio is hiring a Phone Numbers Operations Specialist who will work remotely from Colombia. This role focuses on facilitating the porting of phone numbers for customers and ensuring a seamless experience. The ideal candidate is detail-oriented, a strong communicator, and has at least 1 year of operations experience.

Responsibilities include serving as a point of contact for ISVs, managing customer inquiries, and resolving service issues collaboratively. Twilio offers competitive benefits including generous time off and healthcare.