Remote Technical Account Manager, Cloud & API Support

SendGrid; Colombia; Presencial; COP 205.254.515 - 273.672.687; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous time off

Healthcare benefits

Descripción de la vacante

Twilio is seeking an experienced Technical Account Manager for a remote position in Colombia. This role involves providing technical support to customers, addressing issues, and collaborating with development teams.

The ideal candidate has over 4 years of experience and a strong understanding of APIs and troubleshooting. You'll engage with customers to enhance their experience, manage dedicated accounts, and contribute to product improvements.

Formación

• 4+ years of relevant experience in technical support.
• Proficient in RESTful technology and API troubleshooting.
• Experience with server-side and client-side technologies.

Responsabilidades

• Address customer issues and provide feedback to product teams.
• Collaborate with customers' developers to resolve complex problems.
• Analyze customer trends to enhance support processes.

Conocimientos

Technical support

Troubleshooting

API knowledge

Communication

Time management

Herramientas

Java

Node.js

PHP

C#

Python

JavaScript

Descripción del empleo

Twilio is seeking an experienced Technical Account Manager for a remote position in Colombia. This role involves providing technical support to customers, addressing issues, and collaborating with development teams.

The ideal candidate has over 4 years of experience and a strong understanding of APIs and troubleshooting. You'll engage with customers to enhance their experience, manage dedicated accounts, and contribute to product improvements.