Remote Fast Track Onboarding Specialist

Twilio; Colombia; Presencial; COP 135.551.865 - 203.327.798; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Descripción de la vacante

Twilio is seeking a Fast Track Onboarding Specialist 2 to provide personalized onboarding support to customers in Colombia. This remote role involves engaging with clients to facilitate the onboarding process for A2P products, ensuring compliance and efficient task management.

The ideal candidate has experience in A2P compliance and excels in customer communication and project management. Join Twilio to be part of a vibrant team making a global impact.

Formación

• Ability to work in rotational shifts 8:00am to 5pm Bogota time.
• Experience Required: 2 plus Years specializing in at least one A2P products.
• Previous experience working directly with clients.

Responsabilidades

• Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
• Help Fast Track customers solve existing onboarding issues.
• Manage Onboarding SLAs and credit utilization.

Conocimientos

A2P compliance experience

Customer centricity

Project management

Verbal and written communication

Herramientas

Google workspace

Reporting tools

Descripción del empleo

Twilio is seeking a Fast Track Onboarding Specialist 2 to provide personalized onboarding support to customers in Colombia. This remote role involves engaging with clients to facilitate the onboarding process for A2P products, ensuring compliance and efficient task management.

The ideal candidate has experience in A2P compliance and excels in customer communication and project management. Join Twilio to be part of a vibrant team making a global impact.