Senior Technical Account Manager — Remote Support Lead

SendGrid; Colombia; Presencial; COP 209.606.986 - 279.475.982; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Descripción de la vacante

Twilio is seeking a Technical Account Manager based in Bogota, Colombia. This remote role involves providing technical support to strategic customers, addressing complex issues, and ensuring satisfaction with Twilio technologies.

The ideal candidate will have 4 to 6+ years of relevant experience, excellent technical troubleshooting skills, and a strong ability to communicate complex issues clearly. Benefits include competitive pay and generous time off.

Formación

• 4 to 6+ years of relevant experience.
• Comfortable working with developers to troubleshoot.
• Enthusiasm for customer interaction and collaboration.

Responsabilidades

• Address customer issues using strong technical skills.
• Work with developers to resolve complex problems.
• Analyze customer trends and drive process improvements.

Conocimientos

Technical troubleshooting skills

Knowledge of RESTful technology

Experience with APIs

Server-side code troubleshooting

Client-side JavaScript understanding

Network connectivity issue troubleshooting

Good communication skills

Time-management skills

Ability to prioritize tasks

Customer feedback utilization

Descripción del empleo

Twilio is seeking a Technical Account Manager based in Bogota, Colombia. This remote role involves providing technical support to strategic customers, addressing complex issues, and ensuring satisfaction with Twilio technologies.

The ideal candidate will have 4 to 6+ years of relevant experience, excellent technical troubleshooting skills, and a strong ability to communicate complex issues clearly. Benefits include competitive pay and generous time off.