Remote Technical Support Engineer - API & VoIP

WhateverAI; Colombia; A distancia; COP 42.000.000 - 54.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

competitive pay

generous time off

ample parental and wellness leave

healthcare

retirement savings program

and much more

Descripción de la vacante

Twilio, a remote-first company, is seeking a Technical Support Engineer 2 in Colombia to support customers using the Twilio platform. You will be the voice of Twilio to customers and partners, acting as a subject matter expert for Twilio APIs and SDKs, with rostering for a 5-day work week that may include weekends.

Responsibilities include addressing issues, collaborating with developers and support teams, and contributing to product improvements.

Formación

• 2+ years of technical support experience or similar relevant experience.
• Full-stack JavaScript support with server- and client-side troubleshooting.
• React.js is a bonus.
• Good understanding of OOP, SQL basics and RESTful APIs.
• Strong communication to explain complex tech to non-technical users.

Responsabilidades

• Use technical and diplomatic skills to address customer issues and report feedback to product/engineering.
• Collaborate with customers’ developers, architects, and support teams to resolve complex problems.
• Troubleshoot QoS issues and document findings.
• Work with teammates via Slack and file JIRAs for bug reports.
• Stay current on industry standards and best practices.
• Support customers on holidays to meet their needs.

Conocimientos

Technical Support Experience

Full-Stack JS Support

React.js

OOP concepts

SQL basics

RESTful APIs

APIs & HTTP

TCP/UDP networking

Herramientas

Node.js

C#

Java

Python

JIRA

Slack

Descripción del empleo

Twilio, a remote-first company, is seeking a Technical Support Engineer 2 in Colombia to support customers using the Twilio platform. You will be the voice of Twilio to customers and partners, acting as a subject matter expert for Twilio APIs and SDKs, with rostering for a 5-day work week that may include weekends.

Responsibilities include addressing issues, collaborating with developers and support teams, and contributing to product improvements.