Remote People Ops & Performance Specialist

Valatam; Colombia; Remote; COP 34,314,000 - 39,732,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Medical insurance stipend

Birthday bonuses

Wellness allowance

Unlimited online fitness classes

Company events

Job summary

Valatam seeks a Remote People Operations & Performance Associate to monitor VA performance, attendance, and coaching. You will analyze performance data and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

The role requires bilingual fluency and 2–3 years in people management or productivity coordination, with proficiency in project tools like Asana, Notion, or Trello. A quiet home office with reliable internet is essential.

Qualifications

• Fluent in English (C1/C2) and Spanish.
• 2–3 years of experience in people management, account management, HR workforce management, or productivity coordination.
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
• Proficient in Google Workspace and Microsoft Office.
• Experience with Asana/Notion/Trello is a plus.
• Quiet home office with stable internet and backup connection.
• Bachelor's or Associate's degree preferred.

Responsibilities

• Monitor VA attendance, working hours, productivity, and performance.
• Identify performance risks, analyze root causes, and implement improvement plans.
• Conduct regular check-ins and coaching sessions with VAs.
• Maintain performance records, dashboards, and monthly reports.
• Validate undertime and overtime data for Finance reporting.
• Partner with Account Management to align VA performance with client expectations.
• Collaborate with HR, Finance, Growth, Recruitment, and L&D on needs and trends.
• Support VA engagement, recognition, development, and retention initiatives.
• Contribute to onboarding and administrative projects.
• Other related tasks as needed.

Skills

Fluent English & Spanish

People management

KPI tracking

Communication

Coaching

Time-tracking tools

Google Workspace

MS Office

Education

Bachelor's or Associate's degree preferred

Tools

Asana

Notion

Trello

Time-tracking tools

Job description

Valatam seeks a Remote People Operations & Performance Associate to monitor VA performance, attendance, and coaching. You will analyze performance data and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

The role requires bilingual fluency and 2–3 years in people management or productivity coordination, with proficiency in project tools like Asana, Notion, or Trello. A quiet home office with reliable internet is essential.