Remote HR Manager: Retention & People Leadership

Valatam; Colombia; Remote; COP 60,032,000 - 81,220,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Medical insurance stipend

Birthday/work-anniversary bonuses

Wellness allowance

Unlimited online fitness classes

Company events & celebrations

Fully remote role with senior exposure

Job summary

Valatam is seeking an HR Manager to build a results-oriented HR function focused on reducing turnover and improving Virtual Assistant retention. You will address client-reported performance issues and drive ongoing improvements in HR operations while aligning with company objectives.

This leadership role involves strategy and hands-on execution, including onboarding/offboarding, policy development, and engaging with senior leadership to shape HR initiatives.

Qualifications

• Fluent in English at advanced levels (C1/C2).
• 3–5 years in HR or related fields, with at least 2 years in a leadership role.
• Experience in Staffing, BPO or Outsourcing is preferred.
• Bachelor's degree in Psychology, HR, Business Administration, or related field preferred.
• Strong analytical skills to translate HR data into retention initiatives.
• Proven ability to lead teams, set KPIs, drive accountability, achieve measurable results.
• Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution.
• Excellent interpersonal, communication, and stakeholder management skills.
• Strong organizational, problem-solving, prioritization and follow-through skills.

Responsibilities

• Develop and implement strategies to improve VA retention and reduce turnover.
• Analyze resignations, client-requested replacements, and turnover causes to identify improvements.
• Design and run satisfaction surveys and action plans for recurring concerns.
• Lead and coach HR team through regular reviews and KPI tracking.
• Oversee performance concerns and client feedback, including PIPs and follow-up.
• Address VA complaints, concerns, and requests promptly.
• Prepare HR reports with actionable insights aligned to company goals.
• Develop, update, and enforce HR policies, SOPs, and compliance.
• Oversee VA onboarding/offboarding, HR records, and compensation administration.
• Lead VA engagement, recognition, culture and volunteering initiatives.
• Streamline HR processes and automation opportunities.
• Handle other related HR tasks as needed.

Skills

English (C1/C2)

Leadership experience

Analytical skills

Stakeholder management

Education

Bachelor's degree in HR

Job description

Valatam is seeking an HR Manager to build a results-oriented HR function focused on reducing turnover and improving Virtual Assistant retention. You will address client-reported performance issues and drive ongoing improvements in HR operations while aligning with company objectives.

This leadership role involves strategy and hands-on execution, including onboarding/offboarding, policy development, and engaging with senior leadership to shape HR initiatives.