Remote Operations Coordinator | AI Automation & Support

Pearl; Bogotá; Remote; COP 147,987,000 - 213,760,000; Full time

Benefits offered by this job

Competitive Salary

Remote Work

Generous PTO

Health coverage for PH-based talents

Mentorship & Development

Global networking

Job summary

Pearl Talent is seeking an Operations Coordinator to deliver highly responsive customer support, document scalable processes, and build AI-powered workflows that reduce manual work. This fully remote role supports LATAM or Philippines-based candidates and follows an ET 9:00 AM – 6:00 PM schedule.

You will split time across customer support, process documentation, AI automation, and partner operations. Day-to-day tools include Slack, Intercom, and Notion; you will create SOPs, automate workflows,

Qualifications

• 2+ years in customer support operations, customer operations, or operations coordination within startups or scale-ups.

Responsibilities

• Respond to B2C/B2B inquiries through chat, email, or ticketing channels
• Document SOPs and workflows in Notion, ensuring knowledge base is up to date
• Build and optimize AI-powered workflows across Intercom, Slack, and Notion
• Coordinate daily lab partner logistics and track implementation tasks to completion

Skills

Intercom experience

Notion SOPs

Slack usage

English proficiency

Tools

Intercom Fin AI

Zendesk AI

Zapier

Make

Notion

Job description

Pearl Talent is seeking an Operations Coordinator to deliver highly responsive customer support, document scalable processes, and build AI-powered workflows that reduce manual work. This fully remote role supports LATAM or Philippines-based candidates and follows an ET 9:00 AM – 6:00 PM schedule.

You will split time across customer support, process documentation, AI automation, and partner operations. Day-to-day tools include Slack, Intercom, and Notion; you will create SOPs, automate workflows,