Operations & Project Manager (Work From Home)

Persona; Colombia; A distancia; COP 264.122.000 - 363.168.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from LATAM

Full benefits

Competitive salary

Descripción de la vacante

Persona is seeking an experienced Operations & Project Manager to oversee day-to-day operations, lead cross-functional projects, and optimize processes through AI and automation for a client company.

The ideal candidate will connect leadership, sales, production, purchasing, service teams, and vendors, turning complex operational challenges into scalable, data-driven systems with hands-on automation expertise.

Formación

• 5+ years of experience in operations management, project management, or process improvement.
• Proven experience managing cross-functional projects and improving business operations.
• Hands-on experience implementing AI tools, workflow automation, or no-code/low-code solutions.
• Proficiency with project management and automation platforms such as Asana, ClickUp, Zapier, Make, or Airtable.
• Strong ability to develop operational processes, dashboards, and KPI reporting systems.

Responsabilidades

• Oversee daily operations across sales, production or installation, purchasing, service, vendors, and leadership.
• Lead cross-functional projects from kickoff to completion, managing timelines, milestones, dependencies, and risks.
• Build and maintain operational dashboards tracking project statuses, schedules, service issues, vendor updates, and inventory requirements.
• Develop and standardize internal processes, SOPs, templates, and quality-control procedures.
• Coordinate with suppliers, vendors, and logistics partners to manage orders, deliveries, and lead times.
• Identify workflow inefficiencies and implement practical AI and automation solutions to improve productivity.
• Design and optimize automated workflows using tools such as Zapier, Make, Airtable, Notion, ChatGPT, and Claude.
• Track operational KPIs, project performance, and automation impact, including time savings, error rates, and cycle times.
• Prepare clear status reports and recommendations for leadership while ensuring compliance with applicable legal, safety, and internal policies.

Conocimientos

Operations management

Project management

Cross-functional collaboration

AI tools

No-code automation

KPI reporting

Educación

Bachelor's degree in Business

PMP/Lean Six Sigma

Herramientas

Asana

ClickUp

Zapier

Make

Airtable

Notion

ChatGPT

Claude

Descripción del empleo

Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.

Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. We offer roles in project management, operations, finance, design, marketing, customer success, and more. Every hire is for a specific open position: one person, one dedicated client, built to last.

Every offer we make is for an open role with a single client — the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn’t. By recruiting globally for specific client roles, we’ve grown into one of the fastest-growing companies in the global staffing industry. Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, and one of our open roles fits, we’d like to meet you.

Role Summary

We are seeking an experienced Operations & Project Manager to oversee day-to-day operations, lead cross-functional projects, and drive process improvements through AI and automation for a client company. This role connects leadership, sales, production, purchasing, service teams, and vendors to streamline workflows, manage project delivery, and improve operational performance. The ideal candidate is a proactive problem-solver with strong organizational skills, hands-on automation experience, and the ability to turn complex operational challenges into efficient, scalable systems.

Key Responsibilities

• Oversee daily operations across sales, production or installation, purchasing, service, vendors, and leadership
• Lead cross-functional projects from kickoff to completion, managing timelines, milestones, dependencies, and risks
• Build and maintain operational dashboards tracking project statuses, schedules, service issues, vendor updates, and inventory requirements
• Develop and standardize internal processes, SOPs, templates, and quality-control procedures
• Coordinate with suppliers, vendors, and logistics partners to manage orders, deliveries, and lead times
• Resolve operational issues, anticipate delays and budget risks, and ...?
• Identify workflow inefficiencies and implement practical AI and automation solutions to improve productivity
• Design and optimize automated workflows using tools such as Zapier, Make, Airtable, Notion, ChatGPT, and Claude
• Track operational KPIs, project performance, and automation impact, including time savings, error rates, and cycle times
• Prepare clear status reports and recommendations for leadership while ensuring compliance with applicable legal, safety, and internal policies

Required Qualifications

• 5+ years of experience in operations management, project management, or process improvement
• Proven experience managing cross-functional projects and improving business operations
• Hands-on experience implementing AI tools, workflow automation, or no-code/low-code solutions
• Proficiency with project management and automation platforms such as Asana, ClickUp, Zapier, Make, or Airtable
• Strong ability to develop operational processes, dashboards, and KPI reporting systems
• Excellent organizational, analytical, and problem-solving skills
• Ability to manage multiple projects and competing priorities independently
• Strong written and verbal communication skills
• Fully fluent in English
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (PT, CT, or ET)
• Must be based in Latin America

Preferred Qualifications

• Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field
• PMP, Lean Six Sigma, or similar professional certification
• Experience in field service, construction, manufacturing, logistics, or physical-product businesses
• Experience supporting business scaling, operational transformation, or startup environments
• Experience leading or developing small teams

Tools & Technologies

• Asana, ClickUp, Zapier, Make, Airtable, Notion, ChatGPT, Claude, Google Workspace, project management dashboards, and KPI reporting tools

Core Competencies

• Highly organized and structured operational thinker
• Proactive problem-solver who anticipates risks
• Strong cross-functional project coordinator
• Systems-minded and focused on process improvement
• AI-forward and comfortable implementing automation
• Data-driven decision-maker with strong business judgment
• Independent, adaptable, and accountable
• Clear communicator with strong stakeholder management skills

What We Offer

• Best salaries in the industry
• work remotely from the location specified for this role permanently
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• A warm, people-first company culture
• Get paid in your currency of choice
• Full benefits

This is a full-time, long-term remote position dedicated to one client company. Persona provides onboarding and ongoing employment support for this position.