Remote Multilingual CSR — Spanish/Portuguese

Emapta Global; Bogotá ciudad; À distance; COP 39 060 000 - 61 380 000; Plein temps

Avantages offerts par ce poste

Laptop provided

20 vacation days

Remote work setup

Résumé du poste

Emapta Global Colombia seeks a Customer Service Representative who speaks Spanish, English and Portuguese to support global clients in the financial services sector. You will resolve inquiries, provide responsive email support, and build trust through accurate, proactive service.

The role offers a remote, rotating schedule with overnight coverage when required. A Bachelor’s degree and 1+ year of customer service experience are desired, with cryptocurrency exposure valued.

Qualifications

• Bachelor's degree or higher.
• Minimum of 1 year of customer service experience.
• Proficiency in Spanish, English and Portuguese for customer support.
• Ability to perform under pressure in a financial services context.
• High integrity, honesty and attention to detail.
• Strong sense of responsibility and teamwork.
• Willingness to work rotating shifts, including overnights.
• Interest in cryptocurrency and blockchain.

Responsabilités

• Handle back-office tickets and provide customer support through online inquiries and email communications in Spanish, English and Portuguese.
• Respond to customer questions, concerns, suggestions and service requests via email and online platforms.
• Collaborate with internal teams to resolve customer concerns.
• Document customer interactions accurately.
• Provide detailed customer feedback and reports.
• Manage customer complaints, special cases and escalations.
• Complete ad hoc tasks as required.
• Deliver high-quality customer service with professionalism, accuracy and efficiency.

Connaissances

Spanish

English

Portuguese

Customer service

Communication

Problem solving

Teamwork

Shift flexibility

Formation

Bachelor's degree

Description du poste

Emapta Global Colombia seeks a Customer Service Representative who speaks Spanish, English and Portuguese to support global clients in the financial services sector. You will resolve inquiries, provide responsive email support, and build trust through accurate, proactive service.

The role offers a remote, rotating schedule with overnight coverage when required. A Bachelor’s degree and 1+ year of customer service experience are desired, with cryptocurrency exposure valued.