Customer Support Representative

OttoMate; Sur; À distance; COP 30 839 000 - 39 651 000; Plein temps

Résumé du poste

OttoMate is seeking experienced bilingual Customer Service Representatives to deliver high-quality support in English and Spanish. This fully remote role handles both inbound and outbound calls, providing accurate product and service information while maintaining a customer-focused approach.

Required to have 2+ years in a similar role, excellent communication in both languages, and a reliable home setup with at least 50 Mbps.

Qualifications

• Fluent in English and Spanish for customer interactions.
• Strong verbal communication and active listening.
• Ability to multitask and manage multiple programs.
• Minimum 2 years in a similar customer service role.
• Home setup: own equipment and stable internet (≥50 Mbps).

Responsabilités

• Communicate clearly and professionally with customers in English and Spanish.
• Provide information and support related to various products and services.
• Handle inbound and outbound call programs.
• Respond to customer inquiries via inbound and outbound calls.
• Gather and capture relevant customer information, assess interest in the client’s products or services, and perform warm transfers when required.
• Work on a single program or manage multiple programs during a typical workday.
• Perform other duties as assigned.

Connaissances

Bilingual English/Spanish

Verbal communication

Active listening

Multitasking

Customer service experience

Description du poste

We are looking for experienced Bilingual Customer Service Representatives to provide high-quality customer support in English and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.

Key Responsibilities

• Communicate clearly and professionally with customers in English and Spanish
• Provide information and support related to various products and services
• Handle inbound and outbound call programs
• Respond to customer inquiries via inbound and outbound calls
• Gather and capture relevant customer information, assess interest in the client’s products or services, and perform warm transfers when required
• Work on a single program or manage multiple programs during a typical workday
• Perform other duties as assigned

Qualifications

• Banking and financial experience (Preferred).
• Exceptional verbal communication skills in both languages
• Strong active listening skills and attention to detail
• Good computer and multitasking skills
• Minimum of 2 years of experience in a similar customer service role
• Work-from-home ready: own equipment and a stable internet connection of at least 50 Mbps

Work Schedule & Compensation

• Schedule: Mondaty to Friday but we ask for availability on Weekends.
• Working hours: 11:00 AM – 8:00 PM EST
• Workload: 40 hours per week
• Compensation: USD $7 per hour — Increases to $7,50 after 3-Month

This is a fully remote position based in Colombia. (No on-site requirement)