Customer Service Representative (Spanish and Portuguese speaker)

Emapta Global; Bogotá ciudad; Remote; COP 39.060.000 - 61.380.000; Vollzeit

Benefits dieser Stelle

Laptop provided

20 vacation days

Remote work setup

Zusammenfassung

Emapta Global Colombia seeks a Customer Service Representative who speaks Spanish, English and Portuguese to support global clients in the financial services sector. You will resolve inquiries, provide responsive email support, and build trust through accurate, proactive service.

The role offers a remote, rotating schedule with overnight coverage when required. A Bachelor’s degree and 1+ year of customer service experience are desired, with cryptocurrency exposure valued.

Qualifikationen

• Bachelor's degree or higher.
• Minimum of 1 year of customer service experience.
• Proficiency in Spanish, English and Portuguese for customer support.
• Ability to perform under pressure in a financial services context.
• High integrity, honesty and attention to detail.
• Strong sense of responsibility and teamwork.
• Willingness to work rotating shifts, including overnights.
• Interest in cryptocurrency and blockchain.

Aufgaben

• Handle back-office tickets and provide customer support through online inquiries and email communications in Spanish, English and Portuguese.
• Respond to customer questions, concerns, suggestions and service requests via email and online platforms.
• Collaborate with internal teams to resolve customer concerns.
• Document customer interactions accurately.
• Provide detailed customer feedback and reports.
• Manage customer complaints, special cases and escalations.
• Complete ad hoc tasks as required.
• Deliver high-quality customer service with professionalism, accuracy and efficiency.

Kenntnisse

Spanish

English

Portuguese

Customer service

Communication

Problem solving

Teamwork

Shift flexibility

Ausbildung

Bachelor's degree

Jobbeschreibung

Turn Three Languages Into Trusted Global Financial Client Experiences

Put your multilingual expertise to work in an international financial services career. Join Emapta as a Customer Service Representative (Spanish &Portuguese Speaker), supporting customers across Spanish, English, and Portuguese through responsive digital service. Resolve inquiries, strengthen customer trust, and connect people with dependable support while building a long-term global career alongside Emapta's top 1% talent.

Your Multilingual Career at a Glance

• Employment Type: Indefinite Term Type Contract
• Shift: Rotating Schedule, Consecutive Days Off
• Work Setup: Work From Home / Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

• Bachelor's degree or higher
• Minimum of 1 year of customer service experience, preferably in finance, fintech, e-commerce, or a related industry
• Professional proficiency in Spanish, English, and Portuguese for customer support and communication with global stakeholders
• Excellent communication and problem-solving skills, with the ability to perform effectively under pressure
• High level of integrity, honesty, and attention to detail
• Strong sense of responsibility, accountability, and teamwork
• Passion for customer service and willingness to work rotating shifts, including overnight schedules when required
• Interest in the cryptocurrency and blockchain industry, with personal or professional cryptocurrency exposure highly valued

Your Daily Tasks

• Handle back-office tickets and provide customer support through online inquiries and email communications
• Respond to customer questions, concerns, suggestions, and service requests through email and online support platforms in Spanish, English, and Portuguese
• Collaborate with internal teams to resolve customer concerns effectively
• Document customer interactions accurately
• Provide detailed customer feedback and reports
• Manage customer complaints, special cases, and escalations
• Complete ad hoc tasks as required
• Deliver high-quality customer service with professionalism, accuracy, and efficiency

About the Client

Our client is an Australian financial services firm providing financial planning, accounting, and business advisory solutions to individuals, families, and businesses. They help clients build, manage, and protect wealth through tailored strategies spanning wealth accumulation, accounting and tax, retirement planning, insurance, and business advisory. Their experienced professionals simplify complex financial decisions, strengthen business performance, protect assets, and prepare clients for future milestones. Through personalized guidance and long-term relationships, they deliver practical financial strategies designed to create confidence, security, and sustainable financial success.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.