Records Clerk Team Lead (Remote) | LATAM

HireHawk Inc.; Colombia; Remote; COP 127,311,000 - 222,795,000; Full time

Job summary

HireHawk Inc. seeks a Records Clerk Team Lead to supervise a remote team handling medical records and billing for U.S. plaintiff personal injury cases.

You will own workflow, coaching, quality control, reporting, and process improvements while partnering with Case Managers and legal ops stakeholders. Strong English and HIPAA knowledge required.

Qualifications

• 3+ years of hands-on medical records retrieval experience supporting U.S. plaintiff personal injury matters.
• 1+ year of experience leading or supervising Records Clerks or similar team.
• Strong working knowledge of pre-litigation workflows and how records/bills support case prep.
• Experience requesting, tracking, reviewing, and following up on medical records and billing statements from U.S. providers.
• Knowledge of HIPAA requirements and handling of confidential patient information.
• Experience using a legal case management platform (Filevine/CasePeer/SmartAdvocate) and strong Excel/reporting skills.
• Excellent written and spoken English with professional communication with healthcare providers, Case Managers, attorneys, and stakeholders.

Responsibilities

• Lead and coordinate the daily workflow of Records Clerks and supporting team members.
• Own the team\'s medical records and billing retrieval process across hospitals, clinics, physicians, and providers.
• Keep outstanding requests moving by identifying delays and resolving incomplete records or billing discrepancies.
• Monitor turnaround times, productivity, and accuracy to maintain accountability.
• Coach and train on retrieval procedures, documentation standards, HIPAA, and best practices.
• Conduct quality assurance reviews to ensure completeness and organization of records and billing documents.
• Partner with Case Managers and other departments to ensure documentation is available for pre-litigation case prep.
• Identify bottlenecks and recommend process improvements to increase efficiency without sacrificing accuracy.
• Maintain reporting on completed requests, outstanding docs, and team productivity.
• Handle complex provider issues and escalations, escalating when management involvement is required.

Skills

Leadership

Records retrieval

Communication (English)

HIPAA knowledge

Excel & reporting

Tools

Filevine

CasePeer

SmartAdvocate

Excel

Job description

• Employment Type:Full-Time Contractor
• Workplace:Remote
• Schedule:Monday-Friday TBD

About Us

HireHawk connects skilled professionals around the world with career opportunities at U.S. and Canadian companies, with a strong focus on building high-performing remote teams. We value people who communicate clearly, take ownership of their work, and thrive with clear expectations and measurable outcomes. Team members work in a fully remote environment with structured onboarding, dedicated coordination, and opportunities to grow alongside a scaling global organization.

About the Role

As the Records Clerk Team Lead, you will lead the day-to-day performance of a team responsible for obtaining, tracking, reviewing, and organizing medical records and billing documentation for U.S. plaintiff personal injury cases. You will combine hands-on records retrieval knowledge with people leadership, making sure requests move forward, documentation is complete, and potential delays are addressed before they affect case progress.

This role is designed for someone who understands that strong records operations are critical to personal injury case preparation. You will have meaningful ownership over team productivity, quality control, coaching, reporting, and process improvement while partnering closely with Case Managers and other legal operations stakeholders.

Responsibilities

• Lead and coordinate the daily workflow of Records Clerks and supporting team members, ensuring priorities are clear and assigned work is completed on schedule.
• Own the team's medical records and billing retrieval process across hospitals, clinics, physicians, and other healthcare providers.
• Keep outstanding requests moving by identifying delays, following up proactively, and resolving incomplete records, billing discrepancies, and provider-related issues.
• Monitor turnaround times, pending requests, productivity, accuracy, and other performance indicators to maintain strong team accountability.
• Coach and train Records Clerks on retrieval procedures, documentation standards, provider communication, HIPAA requirements, and team best practices.
• Conduct quality assurance reviews so medical records, billing statements, and supporting documentation are complete, accurate, and properly organized.
• Partner with Case Managers and other departments to ensure case documentation is available when needed for pre-litigation case preparation.
• Identify recurring workflow bottlenecks and recommend practical process improvements that increase efficiency without sacrificing accuracy.
• Maintain clear reporting on completed requests, outstanding documentation, follow-up activity, and individual and team productivity.
• Take ownership of complex provider issues and operational escalations, resolving what you can independently and escalating appropriately when management involvement is required.

Must-Have:

• 3+ years of hands-on medical records retrieval experience supporting U.S. plaintiff personal injury matters.
• 1+ year of experience leading, supervising, training, or providing day-to-day direction to Records Clerks or a similar legal support team.
• Strong working knowledge of personal injury pre-litigation workflows and how medical records and bills support case preparation.
• Proven experience requesting, tracking, reviewing, and following up on medical records and billing statements from U.S. healthcare providers.
• Working knowledge of HIPAA requirements, medical authorizations, and appropriate handling of confidential patient information.
• Experience using a legal case management platform such as Filevine, CasePeer, SmartAdvocate, or a comparable system, along with strong Excel and reporting skills.
• Excellent written and spoken English, with the confidence to communicate professionally with healthcare providers, Case Managers, attorneys, and internal stakeholders.

Nice to Have:

• Experience supporting a California plaintiff personal injury law firm.
• Previous leadership experience within an offshore or globally distributed legal support team.
• Experience building or improving records retrieval KPIs, productivity dashboards, or turnaround-time reporting.
• A track record of improving team performance through coaching, quality reviews, workflow changes, or stronger accountability processes.