PI Records Case Manager

Job Duck, LLC; Colombia; Remote; COP 42,799,000 - 46,307,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Team support

Job summary

Job Duck, LLC is seeking a dependable PI Records Case Manager to support a busy legal team with essential case management and administrative responsibilities. You will obtain medical records, bills, liens, and other documentation while maintaining accurate case information and completing timely follow-ups.

The ideal bilingual candidate thrives in a collaborative environment, demonstrates strong English and Spanish communication, and takes ownership of responsibilities while delivering

Qualifications

• 1–2 years of experience as a Case Manager.
• Personal injury experience required.
• Professional fluency in English and Spanish.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to take ownership of assigned responsibilities and meet deadlines.
• Dependable and accountable work style.
• Ability to complete tasks and follow-ups in a timely manner.
• Strong teamwork and collaboration skills.
• Effective data entry and case information management skills.
• Experience with Filevine for case management activities.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload).
• Quiet, distraction-free remote work environment

Responsibilities

• Collaborating effectively with the legal team to support ongoing personal injury matters.
• Taking ownership of assigned tasks while maintaining high standards of accuracy, timeliness, and attention to detail.
• Providing dependable customer service and professional communication while completing assigned responsibilities.
• Conducting timely follow-ups regarding outstanding records, bills, liens, and documentation.
• Completing accurate data entry and maintaining organized case information.
• Supporting case management activities by keeping required medical documentation organized and up to date.
• Requesting medical records and supporting documentation from appropriate sources.
• Obtaining and organizing medical records, bills, and lien information for personal injury matters.
• Using Filevine to support case management and documentation activities.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Organization

Time management

Teamwork

Data entry

Ownership of tasks

Deadline adherence

Remote work discipline

Tools

Filevine

Remote work setup

Job description

JOB DUCK IS HIRING A PI RECORDS CASE MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a dependable and detail-oriented PI Records Case Manager to support a busy legal team with essential case management and administrative responsibilities. In this role, you will help keep personal injury matters organized by obtaining medical records, bills, liens, and other medical documentation while maintaining accurate case information and completing timely follow ups. You will contribute to an efficient case management process through careful data entry, strong organization, and reliable communication. The ideal candidate takes ownership of their responsibilities, maintains high standards, and thrives in a collaborative environment where accuracy and accountability matter. This is an excellent opportunity for a bilingual professional who combines strong customer service skills with consistent follow through.

Schedule:

Monday to Friday from 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Collaborating effectively with the legal team to support ongoing personal injury matters.
• Taking ownership of assigned tasks while maintaining high standards of accuracy, timeliness, and attention to detail.
• Providing dependable customer service and professional communication while completing assigned responsibilities.
• Conducting timely follow-ups regarding outstanding records, bills, liens, and documentation.
• Completing accurate data entry and maintaining organized case information.
• Supporting case management activities by keeping required medical documentation organized and up to date.
• Requesting medical records and supporting documentation from appropriate sources.
• Obtaining and organizing medical records, bills, and lien information for personal injury matters.
• Using Filevine to support case management and documentation activities.

What We’re Looking For:

• 1–2 years of experience as a Case Manager.
• Personal injury experience required.
• Professional fluency in English and Spanish.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to take ownership of assigned responsibilities and meet deadlines.
• Dependable and accountable work style.
• Ability to complete tasks and follow-ups in a timely manner.
• Strong teamwork and collaboration skills.
• Effective data entry and case information management skills.
• Experience with Filevine for case management activities.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1220 USD to 1320 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.