Remote Logistics & Operations Admin (Bilingual EN/ES)

Valatam; Colombia; Remote; COP 24,722,000 - 37,083,000; Full time

Benefits offered by this job

Annual raises

Bonuses

US holidays + PTO

Medical stipend

Wellness allowance

Online fitness

Company events

Christmas celebrations

Job summary

Valatam is hiring a Logistics & Operations Assistant for a 100% remote, full-time position. The role supports Operations, Billing, and Customer Communication with meticulous data handling in a fast-paced environment.

You will work from a quiet home office and coordinate across departments, ensuring timely responses and accurate records. Strong English/Spanish skills and project-management familiarity are essential.

Qualifications

• 2-5 years of experience in operations, administrative support or customer-facing roles.
• Fluent in English and Spanish (C1/C2).
• Able to work independently and manage multiple priorities.
• Ability to adapt to evolving workflows with limited documentation.
• Experience with project management tools (Asana/Notion/Trello) is a plus.
• Familiarity with CRM/ERP or order management systems is a plus.
• Proficient in Google Workspace and Microsoft Office.
• Strong communication and problem-solving skills.
• Quiet home office with stable internet and backup connection.
• Bachelor's or Associate degree preferred.

Responsibilities

• Execute and monitor administrative tasks across departments within established timelines.
• Maintain data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat professionally.
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
• Ensure customer files and notes are organized and accessible at all times.
• Prepare clear, error-free customer-facing documentation and reports.
• Identify issues or delays and escalate to the appropriate coordinator.
• Handle other related tasks as needed.

Skills

Bilingual English/Spanish

Independent work

Communication skills

Problem solving

Education

Bachelor's or Associate degree

Tools

Asana

Notion

Trello

CRM/ERP

Google Workspace

Microsoft Office

Job description

Valatam is hiring a Logistics & Operations Assistant for a 100% remote, full-time position. The role supports Operations, Billing, and Customer Communication with meticulous data handling in a fast-paced environment.

You will work from a quiet home office and coordinate across departments, ensuring timely responses and accurate records. Strong English/Spanish skills and project-management familiarity are essential.