RMA & RTV Operations Coordinator (Fully Remote)

Valatam; Colombia; A distancia; COP 77.468.000 - 111.899.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate in USD

Annual pay increments

Discretionary client bonuses

7 U.S. federal holidays + 4 paid PTO days

Monthly medical insurance stipend

Birthday / Anniversary bonuses

Gym / Wellness allowance

Unlimited online fitness classes

Company events & Christmas celebrations

Descripción de la vacante

A leading logistics solutions company in Colombia is seeking a detail-oriented RMA & RTV Operations Coordinator. This remote role involves managing reverse logistics operations including RMA processing, customer communication, and outbound shipping support. Candidates should be fluent in English and Spanish, with 2-3 years of relevant experience. The position offers competitive hourly rates, annual pay increments, and various benefits such as medical stipends and paid holidays.

Formación

• 2-3 years of experience in logistics, operations, or reverse logistics.
• Quiet home office with stable internet connection (≥ 10 Mbps down / 2 Mbps up).
• Excellent communication and problem-solving skills.

Responsabilidades

• Issue RMA numbers according to internal procedures.
• Respond to customer and partner email inquiries.
• Assist in issuing credit memos.
• Verify completeness and accuracy of RMA data.
• Follow up on pending or incomplete RMAs.
• Maintain accurate RTV records.
• Monitor and report aging RTV inventory.
• Flag discrepancies and escalate when needed.
• Generate outbound shipping labels as required.
• Ensure shipment details are accurate prior to dispatch.
• Maintain tracking and shipment documentation.

Conocimientos

Fluent English (C1/C2)

Fluent Spanish

Excellent communication skills

Problem-solving skills

Educación

Bachelor's or Associate's degree

Descripción del empleo

About Valatam

We're Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About The Role

The client is seeking a detail‑oriented RMA & RTV Operations Coordinator to support reverse logistics operations, including RMA processing, RTV tracking, customer communication, and outbound shipping support.

Key Responsibilities

• Issue RMA numbers according to internal procedures
• Respond to customer and partner email inquiries
• Assist in issuing credit memos
• Verify completeness and accuracy of RMA data
• Follow up on pending or incomplete RMAs
• Maintain accurate RTV records
• Monitor and report aging RTV inventory
• Flag discrepancies and escalate when needed
• Generate outbound shipping labels as required
• Ensure shipment details are accurate prior to dispatch
• Maintain tracking and shipment documentation

Requirements

• Fluent English (C1/C2) and Spanish
• 2-3 years of experience in logistics, operations, or reverse logistics
• Excellent communication and problem‑solving skills
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection
• Bachelor's or Associate's degree preferred

Benefits

• A competitive hourly rate in USD
• Annual pay increments
• Discretionary client bonuses (80 % of clients award year‑end bonuses)
• 7 U.S. federal holidays + 4 paid PTO days
• Monthly medical insurance stipend (after meeting eligibility criteria)
• Birthday / Anniversary bonuses + Gym / Wellness allowance
• Unlimited online fitness classes + company events & Christmas celebrations

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.