Remote Logistics & Dispatch Virtual Assistant

INGEPSY; Bogotá ciudad; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a highly organized General Virtual Assistant to provide administrative and operational support to our client. You will manage schedules, update CRM data, assist with customer communications, and coordinate with the operations team to keep day-to-day operations running smoothly.

The ideal candidate has 2+ years in customer service and admin support, experience with CRMs like HubSpot or Jobber, and proficiency in Google Workspace and English.

Formación

• 2+ years of experience in customer service and administrative support, preferably as a Virtual Assistant.
• Hands-on experience using CRMs (HubSpot, Jobber, etc.) and proficiency in Google Workspace (Sheets, Docs, Calendar).
• Strong written and spoken English communication skills.

Responsabilidades

• CRM & Data Management: Manage and update booking details, work orders, and job notes accurately in CRM systems. Track leads, quotes, and client communications.
• Customer Communication: Serve as a primary point of contact for customers via email, phone, and chat to handle scheduling, confirmations, customer service concerns, and follow-ups.
• Dispatch Support: Support daily dispatch operations by verifying job details, confirming mover assignments, and ensuring overall schedule accuracy.
• Administrative Duties: Assist with core administrative tasks including invoice tracking, data entry, and report generation.
• Team Coordination: Coordinate with the internal operations team to resolve client inquiries quickly and update progress logs.

Conocimientos

Customer service

Administrative support

English communication

Herramientas

HubSpot

Jobber

Google Workspace

Descripción del empleo

INGEPSY is seeking a highly organized General Virtual Assistant to provide administrative and operational support to our client. You will manage schedules, update CRM data, assist with customer communications, and coordinate with the operations team to keep day-to-day operations running smoothly.

The ideal candidate has 2+ years in customer service and admin support, experience with CRMs like HubSpot or Jobber, and proficiency in Google Workspace and English.