Remote T3 Support Engineer — Backend & API Troubleshooter

SupportYourApp; Pereira; Remote; COP 191,077,000 - 318,461,000; Full time

Benefits offered by this job

Fixed schedule: Mon–Fri, 10:30 PM - 7:

Opportunity to cooperate fully remote

Inclusive international environment

Compensation in USD

Referral rewards

Work–life balance and health policy

Development-focused leadership

Self-development culture

Trust-based culture with no time-trck

Job summary

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team. You will investigate escalated issues, troubleshoot backend, databases, and APIs, reproduce bugs, and implement small fixes while documenting findings.

This role offers a fixed schedule and fully remote work from the EU, with growth opportunities, competitive USD compensation, and a culture built on trust and People First management.

Qualifications

• Excellent English skills (C1) for spoken and written communication.
• Experience in Technical Support, SRE, or Engineering with troubleshooting skills.
• Customer-facing experience in a technical support role.
• Strong SQL skills and experience with production relational databases.
• Ability to explain technical concepts clearly to customers.
• Working knowledge of PHP and/or JavaScript/TypeScript.
• Familiarity with AWS and logs, services, and secrets.
• Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools.

Responsibilities

• Investigate and troubleshoot escalated issues from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs and metrics to identify root causes and implement small fixes.
• Query production databases (read-only) to validate data-related issues.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents through resolution using monitoring and error-tracking tools.

Skills

English C1

Tech support

SRE

SQL

PHP

JS/TS

AWS

Monitoring tools

Tools

Sentry

Grafana

AWS

Job description

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team. You will investigate escalated issues, troubleshoot backend, databases, and APIs, reproduce bugs, and implement small fixes while documenting findings.

This role offers a fixed schedule and fully remote work from the EU, with growth opportunities, competitive USD compensation, and a culture built on trust and People First management.