IT Support Engineer - Remote/Hybrid, Global Growth

First Line Software; Colombia; Híbrido; COP 28.000.000 - 50.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work options

Hybrid work model

Descripción de la vacante

First Line Software is seeking an IT Support Engineer to provide enterprise-level assistance across the organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for team members.

The role is hands-on and highly collaborative with a customer-focused mindset. You will work across Windows, Linux, and Mac environments, leveraging remote desktop tools and help desk software.

Formación

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 3+ years in IT support roles (Help Desk, Technical Support Engineer, Desktop Support, etc.).
• Strong knowledge of Windows, Linux, and/or Mac OS environments.
• High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with remote desktop tools and help desk software.
• Strong troubleshooting and critical-thinking skills.
• Excellent communication in English (spoken and written).
• Preferred: Certifications (Microsoft, CompTIA A+, etc.), and experience in fast-paced industries like real estate or property management.

Responsabilidades

• Provide day-to-day IT support for hardware, software, and network issues.
• Install and configure laptops, Windows OS, and mobile devices (iPads, iPhones).
• Diagnose and resolve technical problems, escalating when necessary.
• Guide team members through solutions via phone, chat, email, or remote login.
• Maintain equipment inventory and manage shipping/receiving between offices.
• Document issues and resolutions to build internal knowledge resources.
• Ensure IT systems are fully functional after troubleshooting.
• Contribute to a positive, service-oriented support experience for all employees.

Conocimientos

English communication

Problem solving

Customer focus

Team collaboration

Educación

Bachelor's degree in Computer Science / IT

Herramientas

Remote desktop tools

Help desk software

Microsoft Office

Descripción del empleo

First Line Software is seeking an IT Support Engineer to provide enterprise-level assistance across the organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for team members.

The role is hands-on and highly collaborative with a customer-focused mindset. You will work across Windows, Linux, and Mac environments, leveraging remote desktop tools and help desk software.