Remote IT Support Engineer - Flexible Hours & Growth

First Line Software; Bogotá; Hybrid; COP 24,000,000 - 48,000,000; Full time

Benefits offered by this job

Flexible work style

Training programs & certifications

Remote/On-site/Hybrid"

Corporate English classes

Workation program

Job summary

First Line Software is seeking an IT Support Engineer to provide enterprise-level assistance across the organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for team members in a flexible hybrid work model.

The role emphasizes hands-on problem-solving, strong communication in English, and collaboration across IT and business units. Relevant certifications and experience in fast-paced industries are a plus.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 3+ years in IT support roles (Help Desk, Technical Support Engineer, Desktop Support, etc.)
• Strong knowledge of Windows, Linux, and/or Mac OS environments
• High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
• Experience with remote desktop tools and help desk software
• Strong troubleshooting and critical-thinking skills
• Excellent communication in English (spoken and written)
• Preferred: Certifications (Microsoft, CompTIA A+, etc.), and experience in fast-paced industries like real estate or property management

Responsibilities

• Provide day-to-day IT support for hardware, software, and network issues
• Install and configure laptops, Windows OS, and mobile devices (iPads, iPhones)
• Diagnose and resolve technical problems, escalating when necessary
• Guide team members through solutions via phone, chat, email, or remote login
• Maintain equipment inventory and manage shipping/receiving between offices
• Document issues and resolutions to build internal knowledge resources
• Ensure IT systems are fully functional after troubleshooting
• Contribute to a positive, service-oriented support experience for all employees

Skills

Windows/Linux/Mac

Help Desk

Remote support

English communication

Problem solving

Customer focus

Education

Bachelor's degree in CS/IT

Tools

Remote desktop tools

Help desk software

Microsoft Office

Job description

First Line Software is seeking an IT Support Engineer to provide enterprise-level assistance across the organization. You will diagnose and troubleshoot hardware and software issues, support installations, and ensure smooth day-to-day operations for team members in a flexible hybrid work model.

The role emphasizes hands-on problem-solving, strong communication in English, and collaboration across IT and business units. Relevant certifications and experience in fast-paced industries are a plus.