Remote Junior Customer Success Pro

Process Street; Medellín; A distancia; COP 198.695.000 - 298.043.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Health insurance

Equity

Social events

Descripción de la vacante

Process Street is seeking an early-career Customer Success professional for a fully remote role serving US-based customers. You’ll learn the craft alongside an experienced team, love solving problems, and thrive in a flexible, autonomous environment.

You’ll build relationships, guide onboarding, and help customers realize value from our no-code automation platform. If you enjoy learning, collaborating, and growing with customers, apply now.

Formación

• You’ve worked directly with customers or clients before and loved it.
• Startup, entrepreneurial or build-it-yourself background; scrappy and resourceful.
• Self-starter driven by goals, not tasks.
• Strategic and creative thinking; spot opportunities and act on them.
• Love building relationships and helping teams operate effectively.
• Experimentation with AI and new tools in workflows.
• Love to learn and help others learn; strong written and verbal communication.
• Unlimited PTO policy with holidays and company-wide December week off.
• Social time and regular informal interactions to build connections.
• Generous health insurance for US employees and families; equity for all full-time roles.
• Shape how companies run through the future of no-code automation.

Responsabilidades

• Build trusted relationships with customers and understand their goals.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting features, and conducting QBRs.
• Contribute to support systems like in-product guides, webinars, and Help Center.
• Collaborate with other departments to feed customer voice into the product roadmap.
• Identify expansion and referral opportunities from relationships built.
• Track churn, time-to-first-value, and net promoter score (NPS).
• Experiment with AI and new tools to help customers work smarter.
• Always keep Delighting Customers as a core value.

Conocimientos

Customer success

Startup experience

Self-starter

Strategic thinking

Relationship building

AI tools

Communication skills

Descripción del empleo

Process Street is seeking an early-career Customer Success professional for a fully remote role serving US-based customers. You’ll learn the craft alongside an experienced team, love solving problems, and thrive in a flexible, autonomous environment.

You’ll build relationships, guide onboarding, and help customers realize value from our no-code automation platform. If you enjoy learning, collaborating, and growing with customers, apply now.