Jr. Customer Success Manager: Process Street

USA Lync; Colombia; A distancia; COP 134.378.000 - 211.166.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Major holidays

December week off

Social activities

US health insurance

Descripción de la vacante

Process Street is seeking a Jr. Customer Success Manager to join our fully remote team and support customers outside the United States. You will help with onboarding, implementation, training, and ongoing success, working across time zones and products.

No prior CSM experience required, but you will build relationships, gather feedback, and contribute to guides and Help Center content. This role emphasizes clear written communication, curiosity about AI and automation, and customer education.

Formación

• Process Street requires direct customer or client experience.
• A startup, entrepreneurial, or hands-on work background is relevant, along with resourcefulness, self-direction, comfort with ambiguity, and the ability to learn and teach.
• The role requires relationship-building ability, strategic and creative thinking, strong written and verbal communication, and an interest in artificial intelligence and automation.
• Process Street does not require earlier Customer Success Manager experience for this opening.
• Customer-facing experience.
• Strong written and verbal communication.
• Comfort working independently in a distributed environment.
• Interest in AI, automation, and recurring workflow systems.
• Ability to explain processes and support customer learning.

Responsabilidades

• The Jr. Customer Success Manager builds customer relationships and leads implementation, onboarding, and training.
• Customers can expand from small deployments to large, multi-department implementations, so the role works across different levels of workflow complexity.
• Support customers after implementation and during ongoing use.
• Conduct Quarterly Business Reviews.
• Contribute to guides, webinars, and Help Center content.
• Share customer feedback with product teams.
• Identify expansion and referral opportunities.
• Monitor churn, time to first value, and net promoter score.
• Test new strategies, tools, and AI-supported approaches.
• The position also helps promote customer satisfaction through education and follow-through.
• Writing is the primary communication method in the distributed team, so clear customer notes and concise internal updates form part of the daily work.

Conocimientos

Customer-facing experience

Relationship building

Written communication

Verbal communication

Ambiguity tolerance

AI & automation interest

Startup background

Descripción del empleo

About the Role

Process Street's Jr. Customer Success Manager role is a fully remote position for candidates outside the United States. The employer describes the role as an early-career customer success opportunity focused on onboarding, implementation, training, customer relationships, and recurring workflow automation. The job uses U.S. business hours, primarily Pacific Time, with support across Pacific, Mountain, and Central Time zones.

Prior Customer Success Manager experience is not required, but prior customer-facing experience is required. Process Street does not provide an employment type, salary range, or application deadline for this role. The position is classified here as full-time because the employer describes the role's benefits and equity as applying to full-time roles.

Job Details

Role: Jr. Customer Success Manager

Employer: Process Street

Location: Remote outside the United States

Work mode: Fully remote

Employment type: Full-Time

Salary: Not provided by the employer

Responsibilities

• The Jr. Customer Success Manager builds customer relationships and leads implementation, onboarding, and training.


• Customers can expand from small deployments to large, multi-department implementations, so the role works across different levels of workflow complexity.


• Support customers after implementation and during ongoing use.


• Conduct Quarterly Business Reviews.


• Contribute to guides, webinars, and Help Center content.


• Share customer feedback with product teams.


• Identify expansion and referral opportunities.


• Monitor churn, time to first value, and net promoter score.


• Test new strategies, tools, and AI-supported approaches.


• The position also helps promote customer satisfaction through education and follow-through.


• Writing is the primary communication method in the distributed team, so clear customer notes and concise internal updates form part of the daily work.

Qualifications

• Process Street requires direct customer or client experience.


• A startup, entrepreneurial, or hands‑on work background is relevant, along with resourcefulness, self‑direction, comfort with ambiguity, and the ability to learn and teach.


• The role requires relationship‑building ability, strategic and creative thinking, strong written and verbal communication, and an interest in artificial intelligence and automation.


• Process Street does not require earlier Customer Success Manager experience for this opening.


• Customer‑facing experience.


• Strong written and verbal communication.


• Comfort working independently in a distributed environment.


• Interest in AI, automation, and recurring workflow systems.


• Ability to explain processes and support customer learning.

Remote Schedule & Employment Terms

The work schedule follows U.S. business hours, primarily Pacific Time, while supporting customers across Pacific, Mountain, and Central Time zones. The posting identifies the role as fully remote and limits eligibility to candidates outside the United States.

• Unlimited paid time off


• Major holidays


• A company‑wide December week off


• Regular social activities


• Health insurance for U.S. employees and families


• And equity for all full-time roles

The employer does not provide a salary range or a formal application deadline.

Questions About The Position

Is prior Customer Success Manager experience required? No. Process Street requires prior customer-facing experience but does not require previous Customer Success Manager experience.

Where can the hire work? The role is fully remote for candidates outside the United States.

What schedule applies? The role uses U.S. business hours, primarily Pacific Time, with coverage across Pacific, Mountain, and Central Time zones.

Which customers does the work support? Process Street serves more than 3,000 customers worldwide, including teams that may expand from small deployments to large multi‑department implementations.

The role sits at the intersection of customer education, workflow adoption, and product feedback. Its early‑career scope gives the hire responsibility for customer relationships while connecting day‑to‑day issues with product strategy. Process Street also identifies AI and automation as part of the work environment. The position combines human judgment, written communication, and recurring‑process knowledge rather than treating software support as a single‑channel function.