Customer Success & Product Manager

Wing Assistant; Bogotá; On-site; COP 89,280,000 - 178,560,000; Full time

Job summary

Lever, Inc. is seeking a highly driven, technically curious Customer Success & Product Manager to join our fast-growing team.

This role sits at the intersection of Customer Success, Product, and Solutions Engineering; you will work closely with customers to understand their workflows, help them get value from our platform, and translate feedback into actionable solutions for our Product and Engineering teams.

Responsibilities

• Respond to customer inquiries and requests quickly.

Job description

About the Role

We are looking for a highly driven, technically curious, and customer-obsessed Customer Success & Product Manager to join our fast-growing team.

This role sits at the intersection of Customer Success, Product, and Solutions Engineering. You will work closely with customers to understand how they operate, help them get the most value from our platform, and translate their workflows, requirements, and feedback into actionable solutions for our Product and Engineering teams.

You will not simply answer customer questions. You will roll up your sleeves and use the product yourself, build AI-powered workflows, configure integrations, troubleshoot implementations, create demos, and work cross-functionally to turn customer needs into product improvements.

This is an ideal role for someone who is high-ownership, meticulous, technically curious, and comfortable figuring things out without having every step defined for them.

Responsibilities

Key Responsibilities

1. Customer Success & Onboarding

• Respond to customer inquiries and requests quickly and