Junior IT Support Specialist

Adaptive Teams; Bogotá; Híbrido; COP 99.667.000 - 149.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Hands-on IT experience

Exposure to multiple platforms

Impactful problem solving

Mon–Fri schedule with occasional after

Paid time off: 23 days + holidays

USD compensation

Descripción de la vacante

Adaptive Teams is seeking a Junior IT Support Specialist for a remote LATAM role. You’ll handle frontline IT requests, password resets, account setup, and basic Microsoft 365 tasks while keeping data clean and secure.

The position offers USD compensation, a Monday–Friday schedule with occasional evenings, and opportunities to work across multiple platforms and collaborate with facility managers and internal teams.

Formación

• Experience in customer service, help desk, or IT support is a plus.
• Comfortable learning new software and navigating multiple platforms.
• Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff.
• Clear and confident written and verbal communication skills.
• Comfortable working with facility managers, vendors, and internal teams.
• Basic Microsoft 365 skills are preferred.
• A problem-solving mindset and willingness to ask, investigate, and learn.

Responsabilidades

• Own routine IT support requests, from account setup and password resets to permissions and platform access.
• Troubleshoot common account and system issues and escalate more complex problems when needed.
• Perform recurring system and data audits to spot discrepancies and keep information accurate.
• Partner with facility managers to track down missing information and resolve data issues.
• Update systems and tracking documents with verified changes and audit findings.
• Follow established IT processes, security policies, and documentation standards.

Descripción del empleo

Ready to turn “Have you tried turning it off and on again?” into a career? We’re looking for a Junior IT Support Specialist who loves solving problems, keeping data clean, and helping people get back to work.

This is a remote, front-line IT role where you’ll tackle everyday support requests, troubleshoot platform issues, and help keep systems and facility data accurate. If you’re organized, tech-curious, and comfortable juggling a few moving pieces, you’ll fit right in.

About the Company:

This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Location:

LATAM - Fully Remote

Your Mission: Day to Day Responsibilities

• Own routine IT support requests, from account setup and password resets to permissions and platform access.
• Troubleshoot common account and system issues and **escalate** more complex problems when needed.
• Perform recurring system and data audits to spot discrepancies and keep information accurate.
• Partner with facility managers to track down missing information and resolve data issues.
• Update systems and tracking documents with verified changes and audit findings.
• Follow established IT processes, security policies, and documentation standards.

Your Toolbox: Skills to be Successful

• Experience in customer service, help desk, or IT support is a plus.
• Comfortable learning new software and navigating multiple platforms.
• Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff.
• Clear and confident written and verbal communication skills.
• Comfortable working with facility managers, vendors, and internal teams.
• Basic Microsoft 365 skills are preferred.
• A problem-solving mindset and willingness to ask, investigate, and learn.

Your Perks: What's in it for you

• Remote work with the flexibility of working from wherever you do your best work.
• A hands-on opportunity to build practical IT support, troubleshooting, and systems experience.
• Exposure to multiple platforms and real-world IT service operations.
• A role where accuracy, initiative, and problem-solving make a visible difference.
• A primarily Monday–Friday schedule, with occasional evenings or weekends as needed.
• Paid Leave & Benefits: 23 days annually (15 regular paid days, 3 national holidays, and 5 sick leave days if needed).
• USD compensation.