Remote Insurance Success Specialist

INGEPSY; Medellín; Presencial; COP 106.900.000 - 136.832.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonus

Academic plans

Fully remote

Descripción de la vacante

Hourly, Inc. is seeking an energetic Customer Success Associate specializing in insurance to join our remote team.

You will support payroll clients via phone, email, and chat, helping them succeed with our insurance software products and onboarding processes. The role requires 1+ years in customer service, excellent communication, and the ability to manage data, document interactions, and collaborate with product teams to improve customer outcomes.

Formación

• 1+ years of experience in customer service or customer success in the insurance industry
• Excellent written and verbal communication skills
• Demonstrated ability to work in a fast-paced environment while handling a high volume of customer inquiries
• Strong organizational and time-management skills
• Knowledge of insurance software, specifically claims management, underwriting, or rating
• Ability to identify customer needs and proactively address concerns
• Willingness to work PST
• Autonomy
• Proactivity
• Advanced English proficiency
• Excel and G-Suit
• Fully remote position
• Bonus for every referral that joins the company
• Academic plans

Responsabilidades

• Provide exceptional customer support to payroll clients via phone, email, and chat
• Gather, enter, organize, and manage migration and onboarding data accurately
• Manage customer accounts and ensure timely onboarding through the customer success program
• Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions
• Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary
• Proactively identify and resolve potential customer concerns before they escalate
• Develop and maintain expert knowledge of Hourly's software products, payroll processes, and the insurance industry
• Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements
• Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions
• Build strong client relationships by delivering a positive, solution-oriented customer experience
• Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle

Conocimientos

Customer service

English proficiency

Time management

Organizational skills

Proactivity

Autonomy

Willingness to work PST

Herramientas

Excel

G-Suite

Claims management software

Underwriting software

Rating software

Descripción del empleo

Hourly, Inc. is seeking an energetic Customer Success Associate specializing in insurance to join our remote team.

You will support payroll clients via phone, email, and chat, helping them succeed with our insurance software products and onboarding processes. The role requires 1+ years in customer service, excellent communication, and the ability to manage data, document interactions, and collaborate with product teams to improve customer outcomes.