Remote Insurance Customer Success Specialist

Hourly, Inc.; Colombia; A distancia; COP 75.667.000 - 113.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid healthcare plan

Bonus for referrals

Academic plans

Descripción de la vacante

Hourly, Inc. is seeking a Customer Success Associate specializing in insurance to join our fully remote team. You will support insurance clients, ensure successful onboarding, and collaborate with product teams to drive customer satisfaction.

The role requires 1+ years in insurance-related customer service, strong English communication, and the ability to work PST. Applicants should be autonomous, proactive, and fluent in Excel and G-Suite.

Formación

• 1+ years of experience in customer service or customer success in the insurance industry.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment while handling a high volume of inquiries.
• Strong organizational and time-management skills.
• Knowledge of insurance software, specifically claims management, underwriting, or rating.
• Willingness to work PST.
• Autonomy.
• Proactivity.
• Advanced English proficiency.
• Excel and G-Suite.

Responsabilidades

• Provide exceptional customer support to payroll clients via phone, email, and chat.
• Gather, enter, organize, and manage migration and onboarding data accurately.
• Manage customer accounts and ensure timely onboarding through the customer success program.
• Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions.
• Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary.
• Proactively identify and resolve potential customer concerns before they escalate.
• Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry.
• Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements.
• Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions.
• Build strong client relationships by delivering a positive, solution-oriented customer experience.
• Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle.

Conocimientos

Customer service

Insurance knowledge

English proficiency

Excel

G-Suite

Communication

Organizational skills

Time management

Proactivity

Autonomy

Herramientas

Excel

G-Suite

Descripción del empleo

Hourly, Inc. is seeking a Customer Success Associate specializing in insurance to join our fully remote team. You will support insurance clients, ensure successful onboarding, and collaborate with product teams to drive customer satisfaction.

The role requires 1+ years in insurance-related customer service, strong English communication, and the ability to work PST. Applicants should be autonomous, proactive, and fluent in Excel and G-Suite.