Remote Insurance Customer Service Representative

Valatam; Colombia; A distancia; COP 6.455.684.000 - 9.999.999.999; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate in USD

Annual pay increments

Discretionary client bonuses

Paid U.S. federal holidays + PTO days

Monthly medical insurance stipend

Birthday/Anniversary bonuses

Gym/Wellness allowance

Unlimited online fitness classes

Descripción de la vacante

A forward-thinking company is seeking a remote Insurance Customer Service Rep to provide exceptional bilingual support for its insurance agency partner clients in Latin America. Responsibilities include inbound and outbound communications with customers in English and Spanish while ensuring customer satisfaction. Candidates should have 2-6 years of experience in remote insurance roles and proficiency with Agency Management Systems. This is a full-time remote position offering competitive pay and numerous benefits.

Formación

• 2 to 6 years of experience in remote, customer-facing Insurance work.
• Stable home office environment with good internet connection.
• Proficiency with Agency Management Systems such as AMS360 or similar.

Responsabilidades

• Handle inbound & outbound customer communication in English and Spanish.
• Respond to customer inquiries about policies, coverage, and claims.
• Contact customers for renewals and payment reminders.
• Resolve issues with carriers.
• Handle inquiries and concerns to ensure customer satisfaction.
• Other similar or related tasks.

Conocimientos

Fluent English (C1/C2)

Fluent Spanish

Excellent attention to detail

Strong communication skills

Problem-solving skills

Educación

Bachelor's or Associate's degree

Herramientas

Agency Management Systems such as AMS360

Descripción del empleo

We're Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About The Role

We're looking for an Insurance Customer Service Rep (CSR) to deliver exceptional bilingual support to the customers of our insurance agency partner clients. This is a 100% remote, full-time position for candidates in Latin America.

Key Responsibilities

• Inbound & outbound customer communication via phone and email, in English and Spanish.
• Respond promptly to customer inquiries regarding policies, coverage, and claims.
• Contact customers regarding renewals and payment reminders.
• Contact carriers to obtain policy information and resolve issues.
• Handle inquiries and concerns to ensure customer satisfaction.
• Other similar or related tasks.

Requirements

• Fluent English (C1/C2) and Spanish.
• 2 to 6 years of experience in remote, customer-facing Insurance work with US/Canadian clients.
• Proficiency with Agency Management Systems such as AMS360 or similar.
• Excellent attention to detail, communication, and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
• Bachelor's or Associate's degree preferred.

What We Offer

• Competitive hourly rate in USD.
• Guaranteed annual pay increments.
• Discretionary client bonuses 80% of our clients award year-end bonuses.
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.