Remote HR Support Specialist – US Payroll & Benefits

Emapta Global; Bogotá; Remote; COP 30,000,000 - 60,000,000; Full time

Benefits offered by this job

Remote work flexibility

20 vacation days

Laptop provided

Training via Emapta Academy

Job summary

Emapta Colombia is hiring an HR Support Specialist to assist American businesses with bilingual communication, HR technology guidance, and accurate case management. This remote role offers global exposure, ongoing learning, and growth opportunities through Emapta Academy.

The position emphasizes US HR operations, CRM/ticketing proficiency, and strong customer service skills. A responsive, inclusive team environment is provided along with a dedicated laptop and remote flexibility.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 1 to 3 years of experience in human resources, payroll, benefits administration, or PEO environments.
• Experience with US-based HR operations is highly preferred.

Responsibilities

• Gather and assess customer information through active listening.
• Clarify customer concerns by asking targeted questions and researching relevant issues.
• Identify root causes and determine effective solutions.
• Explain resolutions clearly and guide customers through the appropriate next steps.
• Expedite necessary corrections or adjustments to resolve customer concerns promptly.
• Make informed decisions that balance customer needs with business interests.

Skills

Bilingual English/Spanish

CRM platforms

Customer service

Typing assessment (WPM)

HR operations knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

CRM platforms

Ticketing systems

Job description

Emapta Colombia is hiring an HR Support Specialist to assist American businesses with bilingual communication, HR technology guidance, and accurate case management. This remote role offers global exposure, ongoing learning, and growth opportunities through Emapta Academy.

The position emphasizes US HR operations, CRM/ticketing proficiency, and strong customer service skills. A responsive, inclusive team environment is provided along with a dedicated laptop and remote flexibility.