HR Support Specialist

Emapta Global; Bogotá; Remote; COP 30,000,000 - 60,000,000; Full time

Benefits offered by this job

Remote work flexibility

20 vacation days

Laptop provided

Training via Emapta Academy

Job summary

Emapta Colombia is hiring an HR Support Specialist to assist American businesses with bilingual communication, HR technology guidance, and accurate case management. This remote role offers global exposure, ongoing learning, and growth opportunities through Emapta Academy.

The position emphasizes US HR operations, CRM/ticketing proficiency, and strong customer service skills. A responsive, inclusive team environment is provided along with a dedicated laptop and remote flexibility.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 1 to 3 years of experience in human resources, payroll, benefits administration, or PEO environments.
• Experience with US-based HR operations is highly preferred.

Responsibilities

• Gather and assess customer information through active listening.
• Clarify customer concerns by asking targeted questions and researching relevant issues.
• Identify root causes and determine effective solutions.
• Explain resolutions clearly and guide customers through the appropriate next steps.
• Expedite necessary corrections or adjustments to resolve customer concerns promptly.
• Make informed decisions that balance customer needs with business interests.

Skills

Bilingual English/Spanish

CRM platforms

Customer service

Typing assessment (WPM)

HR operations knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

CRM platforms

Ticketing systems

Job description

Trusted HR Expertise for America's Complex Payroll and Benefits Operations

Every payroll concern resolved and benefits question answered contributes to better workforce administration. As an HR Support Specialist, you'll assist American businesses through bilingual communication, HR technology guidance, and accurate case management. With Emapta Colombia, enjoy remote flexibility, structured learning, international collaboration, and long-term professional growth opportunities.

Your Career at a Glance

• Employment Type: Indefinite Term Contract
• Work Setup: Work From Home/Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

Education and Professional Experience

• High school diploma required; bachelor's degree preferred.
• 1 to 3 years of experience in human resources, payroll, benefits administration, or Professional Employer Organization (PEO) environments.
• Experience with US-based HR operations is highly preferred.

Language and Customer Service Skills

• Bilingual proficiency in English and Spanish.
• Strong verbal and written communication, problem-solving, and decision-making skills.
• Ability to remain calm and professional when handling challenging customer situations.

Technical Skills and Assessments

• Proficiency in CRM platforms and ticketing systems, with the ability to adapt to new HR technology.
• Ability to pass the required words-per-minute (WPM) typing assessment.

Your Daily Tasks

Customer Inquiry and Issue Resolution

• Gather and assess customer information through active listening.
• Clarify customer concerns by asking targeted questions and researching relevant issues.
• Identify root causes and determine effective solutions.
• Explain resolutions clearly and guide customers through the appropriate next steps.
• Expedite necessary corrections or adjustments to resolve customer concerns promptly.
• Make informed decisions that balance customer needs with business interests.

HR Technology and User Support

• Train users on HR systems and technology platforms to improve their understanding and proficiency.

Cross-Functional Coordination and Service Quality

• Collaborate with internal teams to ensure timely and effective issue resolution.
• Follow up with customers to confirm successful resolution and satisfaction.
• Identify process improvement opportunities to enhance service quality and customer experience.

Documentation and Case Management

• Document customer interactions, actions taken, and resolutions accurately in the ticketing system.

About the Client

Our client is an established US-based professional employer organization (PEO) specializing in comprehensive HR outsourcing solutions for small and midsized businesses. They provide payroll administration, employee benefits, HR compliance, recruitment, risk management, and integrated HR technology. Serving businesses across all 50 US states, they combine personalized support with scalable solutions to simplify workforce management and improve employee experiences. Through dedicated HR expertise and innovative technology, our client helps organizations reduce administrative burdens, strengthen operations, and focus on sustainable business growth.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 13,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.