Remote Healthcare Virtual Assistant – Call Center

Overseas; Bogotá ciudad; Remote; COP 135,931,000 - 207,133,000; Full time

Benefits offered by this job

Remote work

Paid time off

Holidays

Job summary

Overseas is seeking a Healthcare Virtual Assistant (Call Center) to support a high-volume patient call center for a food allergy specialty practice. You will handle inbound triage, inquiries, scheduling, and ticket logging, helping maintain a smooth patient experience while the clinical team handles medical decisions.

This purely administrative role requires experience in healthcare call centers, proficiency with AdvancedMD EMR, and strict HIPAA confidentiality.

Qualifications

• Experience in a healthcare call center, medical virtual assistant, or medical administrative role.
• Proficiency in AdvancedMD EMR (hard requirement).
• Strong understanding of HIPAA compliance and handling PHI with discretion.
• Clear, professional spoken and written English for patient-facing work.
• Organized and detail-oriented with high call-volume management.
• Comfortable working independently in a fully remote environment.

Responsibilities

• Answer and pre-screen inbound patient calls, triaging call intent and routing to the right team member or next step.
• Handle new patient inquiries with timely, warm, and accurate responses.
• Manage scheduling and rescheduling for existing patients across NY and SoCal clinics in AdvancedMD EMR.
• Confirm appointments and follow up to reduce no-shows and gaps.
• Log and flag items as tickets with complete context for in-house staff.
• Maintain accurate patient records and handle all information in HIPAA-compliant manner.

Skills

Healthcare call center experience

Professional English communication

Customer-focused communication

Tools

AdvancedMD EMR

Job description

Overseas is seeking a Healthcare Virtual Assistant (Call Center) to support a high-volume patient call center for a food allergy specialty practice. You will handle inbound triage, inquiries, scheduling, and ticket logging, helping maintain a smooth patient experience while the clinical team handles medical decisions.

This purely administrative role requires experience in healthcare call centers, proficiency with AdvancedMD EMR, and strict HIPAA confidentiality.