Remote Global Customer Support Specialist

MarketFully; Norte; Remote; COP 136.081.000 - 200.881.000; Vollzeit

Benefits dieser Stelle

Fully remote

Full training on MotionPoint's tools

Paid on-call rotation

Zusammenfassung

MarketFully is hiring 3 Customer Support Specialists to support MotionPoint clients globally. This is a 100% remote, client-facing role requiring strong English and the ability to troubleshoot website issues across multiple teams.

You'll manage client requests via ticketing, document reproduction steps, and communicate updates. Shifts cover US business hours, with on-call rotations after training, including evenings and weekends, and full training on MotionPoint's tools.

Qualifikationen

• 2+ years in a customer or technical support role, handling a high volume of tickets.
• Confident using web browsers, Microsoft Office, Salesforce Service Cloud (or a similar ticketing system) and email platforms.
• A working knowledge of HTML.
• Excellent written and spoken English.

Aufgaben

• Manage client requests and reported issues through our ticketing system: triage each case by priority, troubleshoot, and route it to the right team for resolution
• Write clear, detailed reproduction steps in tickets so MotionPoint teams can investigate and fix issues faster
• Respond to client emails and phone calls, and join bridge calls with client and partner technical teams to troubleshoot issues that span several organizations and systems
• Track ticket progress to make sure issues are resolved on time, and keep clients updated proactively when timelines change or follow-up is needed
• Take part in the paid on-call rotation (evenings, weekends and public holidays) once you're up to speed

Kenntnisse

2+ years in customer/technical support

Excellent written and spoken English

Strong analytical and troubleshooting

Client-focused, consultative support

Tools

Salesforce Service Cloud

Microsoft Office

HTML knowledge

Jobbeschreibung

MarketFully is hiring 3 Customer Support Specialists to support MotionPoint clients globally. This is a 100% remote, client-facing role requiring strong English and the ability to troubleshoot website issues across multiple teams.

You'll manage client requests via ticketing, document reproduction steps, and communicate updates. Shifts cover US business hours, with on-call rotations after training, including evenings and weekends, and full training on MotionPoint's tools.