Remote Customer Support Specialist (English)

Marketfully; Colombia; Remote; COP 136,169,000 - 207,496,000; Full time

Benefits offered by this job

Fully remote

Paid on-call rotation

Full training on MotionPoint's tools

Job summary

MarketFully offers a 100% remote Customer Support Specialist role focused on helping MotionPoint clients worldwide. You willown client requests from triage to resolution, documenting steps, and communicating progress clearly to clients and teams.

We seek 2+ years in customer or technical support, working knowledge of HTML, and strong English communication. Expect US Eastern Time hours, paid on-call rotations, and full training in MotionPoint tools and processes.

Qualifications

• 2+ years in a customer or technical support role.
• Working knowledge of HTML.
• Strong analytical and troubleshooting skills.
• Ability to explain technical concepts clearly to different audiences.
• Client-focused, consultative approach to support.
• Professionalism, autonomy and attention to detail.
• Excellent written and spoken English.
• Availability to work the shift above and participate in on-call rotation.

Responsibilities

• Manage client requests via our ticketing system: triage by priority and route to the right team.
• Write clear, detailed reproduction steps in tickets for faster resolution.
• Respond to client emails and calls and join bridge calls with client/partner teams.
• Track ticket progress and proactively update clients on timelines.
• Participate in paid on-call rotation once trained.

Skills

Customer support

Troubleshooting

Analytical skills

Clear communication

English proficiency

Tools

HTML

Job description

MarketFully offers a 100% remote Customer Support Specialist role focused on helping MotionPoint clients worldwide. You willown client requests from triage to resolution, documenting steps, and communicating progress clearly to clients and teams.

We seek 2+ years in customer or technical support, working knowledge of HTML, and strong English communication. Expect US Eastern Time hours, paid on-call rotations, and full training in MotionPoint tools and processes.