Remote Customer Support Specialist — US Hours & Growth

NeoWork; Colombia; Remote; COP 52,309,000 - 87,182,000; Full time

Benefits offered by this job

Health insurance for contractors

Remote work (100% home-based)

Holiday extra pay

Annual review and appraisal

Performance-based incentives

Professional growth opportunities

Job summary

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

This 100% remote role is based in Colombia, with work hours aligned to U.S. business times. You will join a global staffing partner that handles recruiting, HR, benefits, and ongoing support while you focus on

Qualifications

• 1+ year of experience in customer support, call center, or client-facing service roles.
• Excellent spoken and written English.
• Based in Colombia and available to work U.S. business hours.
• Ability to multitask across channels (phone, chat, email).
• Detail-oriented with calm, empathetic, solution-focused communication.
• Experience with helpdesk/CRM/ticketing tools.

Responsibilities

• Respond to customer inquiries via phone, live chat, and email within defined service levels.
• Troubleshoot account, order, billing, and product issues and resolve on first contact when possible.
• Escalate complex cases with clear notes.
• Document interactions in the client’s CRM or helpdesk (Zendesk, Gorgias, Freshdesk).
• Identify recurring issues and suggest improvements to articles and processes.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Customer support experience

English proficiency

Multichannel communication

Detail-oriented

CRM/ticketing tools

Tools

CRM software

Ticketing systems

Job description

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

This 100% remote role is based in Colombia, with work hours aligned to U.S. business times. You will join a global staffing partner that handles recruiting, HR, benefits, and ongoing support while you focus on