Remote Freight Ops Coordinator: Tracking & Carrier Support

Logicstics; Bogotá; Remoto; COP 89.367.000 - 178.735.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% Remote

Full-Time

Competitive compensation

Career growth

Growing company

Professional environment

Descrizione del lavoro

Logicstics is a globally remote, independent contractor opportunity focused on supporting U.S. freight brokerage operations. You will handle shipment tracking, carrier communications, and documentation to keep freight moving efficiently.

The role requires hands-on experience with U.S. freight brokerage operations, track-and-trace discipline, and the ability to manage multiple shipments with minimal supervision.

Competenze

• Minimum 2 years of experience working for or supporting a U.S. freight brokerage.
• Strong knowledge of U.S. domestic trucking, particularly FTL and LTL.
• Experience with track and trace, carrier check calls, and appointment scheduling.
• Familiarity with BOLs, PODs, rate confirmations, and freight documentation.
• Experience using a Transportation Management System (TMS).
• Excellent spoken and written English.
• Confidence communicating with U.S. carriers, drivers, and warehouses.
• Strong organizational skills and ability to manage multiple shipments.
• Proactive problem-solving and communication skills.

Mansioni

• Track active shipments from pickup through delivery.
• Conduct regular check calls with carriers and drivers.
• Verify pickup and delivery ETAs and update shipment statuses.
• Identify delays, missed appointments, and potential service failures.
• Escalate shipment exceptions promptly to the appropriate team.
• Communicate with U.S. carriers, dispatchers, and drivers.
• Confirm dispatch details, driver information, and equipment assignments.
• Follow up on pickups, deliveries, and shipment issues.
• Coordinate solutions for delays, cancellations, and scheduling changes.
• Schedule and confirm pickup and delivery appointments.
• Verify facility hours, requirements, and special instructions.
• Coordinate appointment changes with shippers, receivers, and carriers.
• Maintain accurate appointment information in the TMS.
• Obtain and organize Bills of Lading (BOLs), Proofs of Delivery (PODs), and other freight documents.
• Follow up on missing paperwork and delivery confirmations.
• Maintain accurate shipment records and real-time TMS updates.
• Ensure required documentation is available for customer billing.
• Provide timely updates to freight agents and internal teams.
• Document important communications and shipment exceptions.
• Prioritize urgent issues while managing multiple active loads.
• Proactively resolve operational problems before they escalated.

Conoscenze

English proficiency

Carrier communications

Organizational skills

Problem solving

Independent work

Strumenti

TMS

MacroPoint

Trucker Tools

DAT

Truckstop

Descrizione del lavoro

Logicstics is a globally remote, independent contractor opportunity focused on supporting U.S. freight brokerage operations. You will handle shipment tracking, carrier communications, and documentation to keep freight moving efficiently.

The role requires hands-on experience with U.S. freight brokerage operations, track-and-trace discipline, and the ability to manage multiple shipments with minimal supervision.