Remote Freight Brokerage Operations Leader & Growth

MZM Transports; Perímetro Urbano Barranquilla; Remote; COP 389.055.000 - 583.582.000; Vollzeit

Benefits dieser Stelle

Fully remote

Quarterly bonus up to $1,500

Zusammenfassung

MZM Transports is a U.S.-based freight brokerage seeking a Head of Operations & Account Growth to lead brokerage operations and drive account growth. The role requires strategic thinking, ownership, and hands-on execution across quoting, carrier sourcing, and performance management.

You will manage a team, optimize processes, and build strong relationships with shippers while ensuring profitability and service quality in a remote environment.

Qualifikationen

• 5+ years in U.S. domestic freight brokerage.
• 2+ years in brokerage operations management or team leadership.
• Experience across carrier procurement, dispatch, pricing, and shipment execution.
• Proven experience growing existing shipper accounts.
• Strong understanding of brokerage margins and carrier negotiations.
• Experience coaching and developing employees.
• Excellent written and spoken English.
• Experience with TMS, CRM, DAT, Truckstop, and Excel/Google Sheets.
• Ability to work independently and make operational decisions.
• Availability to work full-time during U.S. Eastern business hours.

Aufgaben

• Oversee daily freight operations from tender through delivery.
• Manage quoting, carrier sourcing, rate negotiations, load coverage, dispatch, and tracking.
• Supervise rate confirmations, check calls, load documentation, and billing workflows.
• Handle carrier issues, service failures, uncovered loads, and customer escalations.
• Monitor execution rates, on-time delivery, turnaround times, and gross margins.
• Train employees on carrier sourcing, negotiating, load execution, and customer service.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance reviews, coaching, and operational training.

Kenntnisse

Freight brokerage

Team leadership

English proficiency

Problem solving

Tools

TMS software

CRM systems

DAT

Truckstop

Excel/Google Sheets

Jobbeschreibung

MZM Transports is a U.S.-based freight brokerage seeking a Head of Operations & Account Growth to lead brokerage operations and drive account growth. The role requires strategic thinking, ownership, and hands-on execution across quoting, carrier sourcing, and performance management.

You will manage a team, optimize processes, and build strong relationships with shippers while ensuring profitability and service quality in a remote environment.