Freight Brokerage Head of Operations

MZM Transports; Perímetro Urbano Barranquilla; Remote; COP 389,055,000 - 583,582,000; Full time

Benefits offered by this job

Fully remote

Quarterly bonus up to $1,500

Job summary

MZM Transports is a U.S.-based freight brokerage seeking a Head of Operations & Account Growth to lead brokerage operations and drive account growth. The role requires strategic thinking, ownership, and hands-on execution across quoting, carrier sourcing, and performance management.

You will manage a team, optimize processes, and build strong relationships with shippers while ensuring profitability and service quality in a remote environment.

Qualifications

• 5+ years in U.S. domestic freight brokerage.
• 2+ years in brokerage operations management or team leadership.
• Experience across carrier procurement, dispatch, pricing, and shipment execution.
• Proven experience growing existing shipper accounts.
• Strong understanding of brokerage margins and carrier negotiations.
• Experience coaching and developing employees.
• Excellent written and spoken English.
• Experience with TMS, CRM, DAT, Truckstop, and Excel/Google Sheets.
• Ability to work independently and make operational decisions.
• Availability to work full-time during U.S. Eastern business hours.

Responsibilities

• Oversee daily freight operations from tender through delivery.
• Manage quoting, carrier sourcing, rate negotiations, load coverage, dispatch, and tracking.
• Supervise rate confirmations, check calls, load documentation, and billing workflows.
• Handle carrier issues, service failures, uncovered loads, and customer escalations.
• Monitor execution rates, on-time delivery, turnaround times, and gross margins.
• Train employees on carrier sourcing, negotiating, load execution, and customer service.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance reviews, coaching, and operational training.

Skills

Freight brokerage

Team leadership

English proficiency

Problem solving

Tools

TMS software

CRM systems

DAT

Truckstop

Excel/Google Sheets

Job description

Freight Brokerage Head of Operations & Account Growth

Company: MZM Transports

Location: Colombia — Remote

Schedule: Full-Time | 7AM-5PM U.S. Eastern Time Business Hours

Reports To: Founder & CEO

About MZM Transports

MZM Transports is a U.S.based freight brokerage specializing in open-deck, dry van, & customized transportation & logistics solutions to business across North America.

Built on integrity, strong relationships, & operational excellence, M3 has established itself as a trusted transportation partner by delivering reliable service, competitive solutions, and a commitment to solving complex logistics challenges.

As we enter our next phase of growth, we're seeking an ambitious, results driven leader who take ownership, thinks strategically, and wants to play a meaningful role in building the future of MZM Transports.

This is not a role where you’ll simply maintain what’s already in place. You’ll have the responsibility to evaluate how we operate, identify opportunities we’re missing, make decisions, and implement improvements.

Key Responsibilities

• Brokerage Operations Management
• Oversee daily freight operations from tender through delivery.
• Manage quoting, carrier sourcing, rate negotiations, load coverage, dispatch, and tracking.
• Supervise rate confirmations, check calls, load documentation, and billing workflows.
• Handle carrier issues, service failures, uncovered loads, and customer escalations.
• Monitor execution rates, on-time delivery, turnaround times, and gross margins.
• Ensure operational problems are resolved without constant CEO involvement.
• Manage carrier sales, administrative, and account management personnel.
• Train employees on carrier sourcing, negotiating, load execution, and customer service.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance reviews, coaching, and operational training.
• Identify weaknesses in the team and implement improvements.

3. Customer Retention & Account Growth

• Build and maintain strong relationships with existing shippers.
• Conduct quarterly business reviews (QBRs) and proactive customer check-ins.
• Identify new lanes, additional freight volume, facilities, and shipping opportunities within existing accounts.
• Improve customer retention, account profitability, and share of customer freight.
• Develop and execute customer account-growth plans.
• Address customer concerns before they become service failures.

4. Systems, Processes & Performance

• Evaluate existing operations, SOPs, and workflows.
• Identify inefficiencies and implement measurable improvements.
• Ensure proper use of TMS, CRM, load boards, and reporting systems.
• Develop procedures that improve service, operational efficiency, and profitability.
• Use KPIs and performance data to make decisions.

Required Qualifications

• 5+ years of hands-on experience in U.S. domestic freight brokerage.
• 2+ years in brokerage operations management or team leadership.
• Experience across carrier procurement, dispatch, pricing, and shipment execution.
• Proven experience managing and growing existing shipper accounts.
• Strong understanding of brokerage margins and carrier negotiations.
• Experience managing, coaching, and developing employees.
• Excellent written and spoken English.
• Experience with TMS, CRM, DAT, Truckstop, and Excel/Google Sheets.
• Ability to work independently, solve problems, and make operational decisions.
• Availability to work full-time during U.S. Eastern business hours.

Preferred: Experience with flatbed, stepdeck, open-deck, and specialized freight.

What Success Looks Like

• Learn our customers, team responsibilities, systems, and current workflows.
• Review existing operational and financial KPIs.
• Identify the top three to five operational weaknesses and present a corrective action plan.
• Establish a daily management cadence and clear team accountability.
• Begin assuming responsibility for daily operational decisions and escalations.
• Independently direct day-to-day brokerage operations.
• Implement clear carrier coverage, customer communication, and escalation procedures.
• Ensure every shipment remaining uncovered beyond 72 hours has documented market feedback and a customer action plan.
• Establish weekly operational KPI reporting.
• Develop account-growth strategies for our highest-priority customers.

Days 61–90 | Demonstrate Results

• Reduce routine operational escalations to the CEO by a targeted 50% from the initial baseline.
• Establish documented retention and growth plans for our top 10 active customer accounts, or all active accounts if fewer.
• Identify at least three qualified opportunities for additional freight within existing customers.
• Demonstrate measurable progress in shipment execution, service reliability, turnaround times, and team accountability.
• Present a data-driven operational and account-growth plan for the following quarter.

Final performance targets will be established collaboratively after the initial operational assessment, using actual baseline data.

Who We’re Looking For

We want someone who has already managed U.S. freight brokerage operations and understands how to build a stronger, more profitable business.

Someone who can look at an existing team, customer book, and operating system, identify what needs improvement, and take action. We are not looking for someone who needs to be taught how a freight brokerage works.

If your experience is primarily dispatching trucks, making check calls, or performing administrative duties without management and account-growth responsibilities, this role is not the right fit.

Compensation

• Quarterly Bonus: Performance-based, with up to $1,500 quarterly earning potential.
• Work Arrangement: Fully remote
• Schedule: Full-Time | 7AM-5PM U.S. Eastern Time Business Hours

Performance incentives are tied to operational results, customer retention, profitable account growth, and team performance.