Remote Field Service Dispatch Specialist

Zohorecruit; Colombia; A distancia; COP 129.037.000 - 172.049.000; Jornada completa

Descripción de la vacante

Ken’s Gutters is a fast-growing U.S. home service company seeking a Field Service Dispatch Coordinator based in Colombia to remotely manage field service operations in a U.S. territory.

You will coordinate technicians and subcontractors, manage changing schedules, and communicate with customers and field teams to keep projects moving. This high-ownership role requires ownership of the delivery process in your territory, taking initiative to resolve issues and ensure customer satisfaction and

Formación

• 2+ years of experience coordinating technicians, subcontractors, installers, or other field-service crews.
• Experience in HVAC, plumbing, roofing, electrical, construction, restoration, landscaping, pest control, or home services preferred.
• Strong spoken and written English is required.
• Experience using scheduling, job-management, CRM, and communication systems.
• A reliable internet connection and professional remote-work environment.

Responsabilidades

• Manage daily schedules for technicians and subcontractors.
• Coordinate multiple field service projects across the assigned territory.
• Communicate with customers, property managers, technicians, and subcontractors.
• Handle cancellations, weather delays, crew conflicts, and last-minute changes.
• Ensure crews have necessary information to complete each job.
• Track projects from scheduling through completion.
• Follow up on outstanding issues and keep projects moving.
• Take ownership of problems and ensure customer and field teams are cared for.

Conocimientos

English proficiency

Organization & detail

Multi-tasking

Problem solving

Customer communication

Scheduling & CRM tools

Remote work readiness

Herramientas

Scheduling software

CRM systems

Communication tools

Descripción del empleo

Ken’s Gutters is a fast-growing U.S. home service company seeking a Field Service Dispatch Coordinator based in Colombia to remotely manage field service operations in a U.S. territory.

You will coordinate technicians and subcontractors, manage changing schedules, and communicate with customers and field teams to keep projects moving. This high-ownership role requires ownership of the delivery process in your territory, taking initiative to resolve issues and ensure customer satisfaction and