Field Service Dispatch Coordinator - Remote Colombia

Zohorecruit; Colombia; A distancia; COP 129.037.000 - 172.049.000; Jornada completa

Descripción de la vacante

Ken’s Gutters is a fast-growing U.S. home service company seeking a Field Service Dispatch Coordinator based in Colombia to remotely manage field service operations in a U.S. territory.

You will coordinate technicians and subcontractors, manage changing schedules, and communicate with customers and field teams to keep projects moving. This high-ownership role requires ownership of the delivery process in your territory, taking initiative to resolve issues and ensure customer satisfaction and

Formación

• 2+ years of experience coordinating technicians, subcontractors, installers, or other field-service crews.
• Experience in HVAC, plumbing, roofing, electrical, construction, restoration, landscaping, pest control, or home services preferred.
• Strong spoken and written English is required.
• Experience using scheduling, job-management, CRM, and communication systems.
• A reliable internet connection and professional remote-work environment.

Responsabilidades

• Manage daily schedules for technicians and subcontractors.
• Coordinate multiple field service projects across the assigned territory.
• Communicate with customers, property managers, technicians, and subcontractors.
• Handle cancellations, weather delays, crew conflicts, and last-minute changes.
• Ensure crews have necessary information to complete each job.
• Track projects from scheduling through completion.
• Follow up on outstanding issues and keep projects moving.
• Take ownership of problems and ensure customer and field teams are cared for.

Conocimientos

English proficiency

Organization & detail

Multi-tasking

Problem solving

Customer communication

Scheduling & CRM tools

Remote work readiness

Herramientas

Scheduling software

CRM systems

Communication tools

Descripción del empleo

Field Service Dispatch Coordinator - Remote Colombia

Ken’s Gutters is a nationwide gutter cleaning and maintenance company serving residential and commercial clients across the continental United States. We are known for reliable service, transparent communication, and industry-leading photo reporting that shows the work completed on every job.

Our teams work locally and are supported by clear systems, structured processes, and strong internal communication. As a growing company, we focus on building a professional, organized workplace where employees can grow, take ownership, and be proud of their work.

Ken’s Gutters values accountability, professionalism, teamwork, and continuous improvement. We are an equal opportunity employer committed to a respectful, safe, and compliant work environment.

Job Description

This is a remote position.

Great dispatchers don't just schedule jobs. They keep an entire operation moving.
Schedules change. Technicians get delayed. Weather interferes. Customers reschedule. Priorities shift.

The best dispatchers stay ahead of problems, reorganize quickly, communicate clearly, and take ownership of getting the job done.

If that's how you work, we'd like to meet you.

About the Role

Ken's Gutters is a fast-growing U.S. home service company managing large-scale gutter cleaning and dryer vent cleaning projects for apartment communities across the United States.

We're looking for an experienced Field Service Dispatch Coordinator based in Colombia to remotely manage field service operations in an assigned U.S. territory.

You will coordinate technicians and subcontractors, manage changing schedules, communicate with customers and field teams, solve day-to-day operational problems, and track projects through completion.

This is a high-ownership role. You own the delivery process in your assigned territory. When something goes wrong, you're expected to take initiative, find a solution, and make sure the customer and field team are taken care of.

What You'll Do

• Manage daily schedules for technicians and subcontractors.
  
• Coordinate multiple field service projects across your assigned territory.
  
• Communicate with U.S. customers, property managers, technicians, and subcontractors.
  
• Handle cancellations, weather delays, crew conflicts, customer requests, and last-minute changes.
  
• Make sure crews have the information they need to complete each job.
  
• Track projects from scheduling through completion.
  
• Follow up on outstanding issues and make sure nothing falls through the cracks.
  
• Take ownership of problems and keep projects moving.
  

What We're Looking For

• We are specifically looking for someone with 2+ years of experience coordinating technicians, subcontractors, installers, maintenance teams, or other field-service crews.
  
• Experience in HVAC, plumbing, roofing, electrical, construction, restoration, landscaping, pest control, property maintenance, appliance repair, or other home/field services is strongly preferred.
  

You should also have:

• Strong spoken and written English.
  
• Excellent organization and attention to detail.
  
• The ability to manage multiple active jobs and changing priorities.
  
• Strong problem-solving and decision-making skills.
  
• Confidence communicating directly with customers and field crews.
  
• Experience using scheduling, job-management, CRM, and communication systems.
  
• A reliable internet connection and professional remote-work environment.
  

Important:

This is a field service and technician coordination role, not a freight, cargo, trucking, or transportation dispatch position.

Schedule & Location

• Monday–Friday
  
• Remote position based in Colombia
  

This Role Isn't for Everyone

Some days everything will go according to plan. Other days, a technician becomes unavailable, weather delays a project, a customer needs to reschedule, and several jobs need to be reorganized at once.

This is not a traditional clock-in, clock-out role. If an urgent situation requires a quick call outside your normal schedule to make sure a crew or customer is taken care of, you're expected to take ownership.

Our technicians and subcontractors are the boots on the ground.

You're the person who keeps them moving.