Remote Field Service Coordinator - Robotics Ops

Blackhornvc; Medellín; A distancia; COP 116.663.425 - 233.326.851; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Equity in Formic

Home Office Stipend

Monthly Cell Phone Reimbursement

Flexible Time Off

Descripción de la vacante

Formic is seeking a Remote Service Coordinator to support daily Field Service operations for our fleet of robotic systems. You will manage service scheduling, triage inquiries, and route issues to the right Field Service Engineer or internal team, maintaining clarity in a fast-moving environment.

Strong organizational skills and excellent English are essential as you log calls, monitor site needs, adjust schedules in real time, and ensure timely communication across customers and technicians.

Formación

• 3-5 years of experience in service coordination, customer support, technical scheduling, or dispatch operations.

Responsabilidades

• Answer inbound calls from customers and partners with professionalism and urgency.
• Gather key context to determine whether the request requires technical support, service dispatch, or escalation.
• Route calls to the correct Field Service Engineer or internal team based on region, expertise, and availability.
• Log call details and follow-up items in ticketing, Slack, email, and CRM systems.
• Maintain and adjust the live Field Service schedule to reflect real-time changes and shifting priorities.

Conocimientos

Service coordination

Customer support

Technical scheduling

Dispatch operations

Multi-system communication

Herramientas

Slack

MaintainX

Salesforce

Descripción del empleo

Formic is seeking a Remote Service Coordinator to support daily Field Service operations for our fleet of robotic systems. You will manage service scheduling, triage inquiries, and route issues to the right Field Service Engineer or internal team, maintaining clarity in a fast-moving environment.

Strong organizational skills and excellent English are essential as you log calls, monitor site needs, adjust schedules in real time, and ensure timely communication across customers and technicians.