Operations Supervisor – Delivery Robotics Operation

Convergys; Medellín; Presencial; COP 109.166.333 - 181.943.888; Jornada completa

Descripción de la vacante

A global technology company in Medellín is seeking an Operations Supervisor for its Delivery Robotics Operation. The role involves leading a team of Pilots operating delivery robots, ensuring operational continuity, and managing performance metrics. Candidates should have experience in real-time operations, strong leadership skills, and fluency in English. This full-time position emphasizes team development and effective communication with stakeholders, making it ideal for those adept at managing high-pressure environments.

Formación

• Proven experience as an Operations Supervisor or similar role in a BPO environment.
• Strong experience managing operational metrics and performance indicators.
• English proficiency at B2 level or higher.

Responsabilidades

• Lead, coach, and supervise a team of Pilots responsible for remote operation.
• Monitor live operations in real time, implementing timely corrective actions.
• Track and report operational KPIs to ensure productivity and quality.

Conocimientos

Leadership

Problem-solving

Analytical mindset

Operational metrics management

Effective communication

Adaptability to technology

Herramientas

Video game consoles

Remote-operated devices

Drones

Descripción del empleo

Operations Supervisor – Delivery Robotics Operation page is loaded## Operations Supervisor – Delivery Robotics Operationlocations: COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740time type: Full timeposted on: Posted Yesterdayjob requisition id: R1704111Job Title:Operations Supervisor – Delivery Robotics OperationJob DescriptionThe Operations Supervisor is responsible for leading and overseeing a team of Pilots who remotely operate delivery robots. This role ensures real-time operational continuity, performance management through key metrics, and adherence to service level agreements, while maintaining high standards of communication, leadership, and operational excellence.**Responsibilities** * Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.* Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.* Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.* Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.* Escalate operational or technical incidents following established protocols.* Ensure compliance with operational procedures, safety standards, and client requirements.* Maintain clear, professional, and assertive communication with internal stakeholders and client representatives.* Support continuous improvement initiatives through data analysis and operational optimization. **Requirements** * Proven experience as an Operations Supervisor, Team Leader, or similar role, preferably within a BPO or real-time operations environment.* Strong experience managing operational metrics and performance indicators.* English proficiency at B2 level or higher (written and verbal).* Experience or strong familiarity with remote-controlled devices, such as:* Drones* Remote-operated vehicles* Video game consoles or controllers (PS5)* Strong leadership, decision-making, and problem-solving skills.* Ability to perform effectively in high-pressure, real-time operational environments.* On site position, full time availability es required **Competencies*** Leadership and team development* Analytical and results-driven mindset* Assertive and professional communication* Emotional intelligence and stress management* Adaptability to technology-driven operations## **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Location:COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740Language Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.