Remote CX Specialist - Orders, Support & CRM

LAdmins; Colombia; Presencial; COP 133.575.000 - 222.625.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent Work from Home

Paid Time Off

Monthly Performance Bonus

Annual Bonus

Descripción de la vacante

LAdmins is seeking a Customer Experience Specialist to be the front line of account relationships. You’ll handle orders, resolve issues, and keep providers confident by delivering proactive, accurate service across phone, email, and CRM channels.

You’ll work with a U.S.-based team in a fast-paced environment, using NetSuite and HubSpot daily, staying organized, and collaborating across shipping, logistics, and sales to ensure a seamless customer journey.

Formación

• Familiarity with NetSuite and HubSpot, or ability to learn quickly.
• Ability to manage multiple software systems and tasks without losing accuracy.
• Strong organizational skills and a detail-oriented work style.
• Excellent verbal and written communication; confident on the phone.
• Customer-first demeanor with prompt, reliable follow-through.
• Ability to collaborate across teams and departments.
• Experience in customer experience, customer service, account management, or inside sales support is a plus.
• Reliable internet connection and a dedicated home workspace.

Responsabilidades

• Answer calls and messages promptly; assist accounts with orders, product questions, updates, and issue resolution.
• Conduct outbound calls and follow-ups to support retention and a best-in-class customer experience.
• Process, track, and manage orders in NetSuite, resolving discrepancies.
• Log activity and track customer interactions in HubSpot to maintain histories.
• Partner with shipping/logistics and sales to support accounts and hand off opportunities.
• Surface recurring issues and customer feedback to refine processes.

Conocimientos

Multi-system management

Organizational skills

Verbal communication

Written communication

Customer-centric demeanor

Team collaboration

CX / customer service experience

Home office setup / reliable internet

Herramientas

NetSuite

HubSpot

Descripción del empleo

LAdmins is seeking a Customer Experience Specialist to be the front line of account relationships. You’ll handle orders, resolve issues, and keep providers confident by delivering proactive, accurate service across phone, email, and CRM channels.

You’ll work with a U.S.-based team in a fast-paced environment, using NetSuite and HubSpot daily, staying organized, and collaborating across shipping, logistics, and sales to ensure a seamless customer journey.