Customer Operations Specialist – Order Entry & Salesforce

Iron Mountain; Ituango; Presencial; COP 21.000.000 - 32.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Flexible work options

Health & retirement plans

Continuous learning

Descripción de la vacante

Iron Mountain is seeking an Order Entry Agent to join our Customer Operations team. You will be the primary liaison for client requests and cases managed in Salesforce CRM, delivering an exceptional service experience.

Collaborate with cross-functional teams to resolve incidents, train users remotely, and ensure end-to-end follow-up. Strong written communication and attention to detail are essential to elevate customer satisfaction and support our process management culture.

Formación

• Minimum 1 year in document management within the company.
• Bachelor-level admin studies or near completion.
• Strong written and verbal communication, analytical skills.
• Proficient in office tools and able to work under pressure.
• Customer journey focus with process improvement exposure.

Responsabilidades

• Manage and resolve client cases via Salesforce Service Cloud.
• Prioritize escalations with end-to-end follow-up.
• Remote user training on services.
• Coordinate with internal operations to ensure service excellence.
• Promote new company technologies in client contacts.

Conocimientos

Customer service

Communication skills

Analytical thinking

Team collaboration

Salesforce Service Cloud

Educación

High school diploma

Technical/Polytechnic training

University student in admin fields

Herramientas

Salesforce Service Cloud

Descripción del empleo

Iron Mountain is seeking an Order Entry Agent to join our Customer Operations team. You will be the primary liaison for client requests and cases managed in Salesforce CRM, delivering an exceptional service experience.

Collaborate with cross-functional teams to resolve incidents, train users remotely, and ensure end-to-end follow-up. Strong written communication and attention to detail are essential to elevate customer satisfaction and support our process management culture.