Remote CX Operations Architect: Build & Optimize Global CX

Motum; Bogotá; Presencial; COP 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth in a culture of ownership and high standards

Descripción de la vacante

Motum is seeking a CX Operations Leader to create and manage customer experience setups for consumer brands. The ideal candidate will have 4+ years of experience in CX operations and will be responsible for configuring helpdesk platforms, documenting client guidelines, and overseeing ongoing optimizations.

This fully-remote position offers competitive growth opportunities within a dynamic team, working with clients to adapt and evolve their CX operations while maintaining high standards.

Formación

• 4+ years of experience in CX operations or helpdesk administration.
• Hands-on experience with helpdesk platforms like Gorgias or Zendesk.
• Strong understanding of CX workflows and escalation logic.

Responsabilidades

• Create and document CX guidelines for each client.
• Configure the helpdesk and build the Help Center.
• Own the build plan, timeline, and project tracking.

Conocimientos

CX operations experience

Helpdesk platform configuration

Project management

Customer experience documentation

Excellent written English

Herramientas

Gorgias

Zendesk

Shopify

Descripción del empleo

Motum is seeking a CX Operations Leader to create and manage customer experience setups for consumer brands. The ideal candidate will have 4+ years of experience in CX operations and will be responsible for configuring helpdesk platforms, documenting client guidelines, and overseeing ongoing optimizations.

This fully-remote position offers competitive growth opportunities within a dynamic team, working with clients to adapt and evolve their CX operations while maintaining high standards.