Remote Implementation Project Manager - Logistics & CX

Sutherland Global; Bogotá; Presencial; COP 36.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid vacation

Paid training

Referral bonuses

Descripción de la vacante

Sutherland Global is seeking experienced operations professionals to support a leading logistics technology platform serving large U.S. clients. You will manage client communications, track logistics, and drive end-to-end project execution in a high-volume setting.

You will escalate issues, coordinate with internal teams, and ensure data readiness for milestones, delivering strong CX and professional client management. Onsite or work-from-home training is provided.

Formación

• Minimum 1 year of experience in operations, planning, scheduling, logistics support, or similar roles.
• Experience handling client escalations.
• Strong customer management skills.
• Excellent written and verbal communication skills (B2+English required).
• Proficiency in Microsoft Word and Excel.
• Salesforce and/or NetSuite experience is a plus.

Responsabilidades

• Manage outbound calls and emails with U.S.-based corporate clients.
• Handle escalations and ensure timely issue resolution.
• Provide outstanding customer experience (Great CX service skills required).
• Support logistics tracking and operational workflows.
• Work closely with internal teams to maintain service quality standards.
• Drives the end-to-end execution of the PP/Project workflow from kickoff through closeout.
• Maintains status control and keeps documentation accurate and up to date throughout the project.
• Serves as the primary point of contact for client communication.
• Ensures data readiness ahead of each project milestone.
• Owns scheduling progression and delivers a clean, complete closeout.

Conocimientos

Customer service

Escalation handling

Communication (English)

MS Word & Excel

CRM (Salesforce/NetSuite)

Descripción del empleo

Sutherland Global is seeking experienced operations professionals to support a leading logistics technology platform serving large U.S. clients. You will manage client communications, track logistics, and drive end-to-end project execution in a high-volume setting.

You will escalate issues, coordinate with internal teams, and ensure data readiness for milestones, delivering strong CX and professional client management. Onsite or work-from-home training is provided.