(Fluent English) Customer Support Consultant (remotely)

SupportYourApp; Córdoba; Remote; COP 48,597,000 - 74,516,000; Full time

Benefits offered by this job

Fixed schedule variety

Remote-friendly

USD compensation

Referral bonuses

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant in a fully remote role based in Colombia. You will deliver exceptional support across chat, phone, and email, building lasting relationships while staying current with client solutions and best practices.

Ideal candidates have 1+ year in customer support, strong English (C1), solid troubleshooting skills, and a proactive, detail-oriented team player attitude. The role offers USD compensation and an international, inclusive environment.

Qualifications

• Fluent English (C1) in speaking and writing.
• Minimum 1 year in a customer support role.
• Strong troubleshooting skills and problem-solving.
• Analytical mindset with information interpretation.
• Detail-oriented and proactive team player.

Responsibilities

• Provide outstanding support via chat, phone, and email.
• Build and sustain strong customer relationships.
• Stay up-to-date with client solutions and tools.
• Handle sensitive data with care and security.
• Collaborate with developers and cross-functional teams.

Skills

Excellent English (C1)

Customer support experience

Troubleshooting

Analytical mindset

Attention to detail

Team player

Tools

Freshdesk

Google Workspace

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via chat, phone calls and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 1 year of experience in a customer support role;
• CRM experience, preferrably with Freshdesk;
• Strong troubleshooting skills, with the ability to identify issues and find effective solutions;
• Analytical mindset and the ability to interpret information to make sound decisions;
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive);
• Strong attention to detail;
• A team player with a positive, proactive approach;
• Personal laptop or computer (Mac: minimum M1/Intel i7 7+ Gen; Windows: Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ & least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps -download and 40 Mbps -upload).

Benefits:

• Fixed schedule: Wednesday-Sunday, 5 PM-1 AM UTC;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also -internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.