Remote Customer Support Specialist (Email/Chat/Phone)

Remote Leverage; Colombia; Remote; COP 50,571,000 - 90,306,000; Full time

Job summary

Remote Leverage is hiring remote Customer Support Representatives to assist US-based businesses from Colombia. The role requires excellent English communication, experience with CRM systems like HubSpot/Salesforce/Zoho, and familiarity with Zendesk/Freshdesk/Intercom.

You will handle inquiries, troubleshoot, manage tickets, and coordinate with internal teams to resolve issues. Responsibilities include processing orders and refunds, maintaining high customer satisfaction, and openly sharing

Qualifications

• 1+ years of experience in a customer support role.
• Fluent in English, both written and spoken.
• Stable internet connection, laptop, and headset.
• Motivated, persistent, energetic and a team player.
• Willing to listen to feedback and improve.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Troubleshoot issues and provide clear, effective solutions, escalating complex cases when needed.
• Create, update, and track support tickets through to resolution.
• Coordinate with internal teams to resolve customer issues and follow up until they're closed.
• Process orders, returns, refunds, and account updates as needed.
• Monitor customer satisfaction and share feedback to help improve products and service.

Skills

Written & verbal communication

Client feedback analysis

Experience with CRM platforms

Experience with support tools

Tools

HubSpot

Salesforce

Zoho

Zendesk

Freshdesk

Intercom

Job description

Remote Leverage is hiring remote Customer Support Representatives to assist US-based businesses from Colombia. The role requires excellent English communication, experience with CRM systems like HubSpot/Salesforce/Zoho, and familiarity with Zendesk/Freshdesk/Intercom.

You will handle inquiries, troubleshoot, manage tickets, and coordinate with internal teams to resolve issues. Responsibilities include processing orders and refunds, maintaining high customer satisfaction, and openly sharing